--- title: "Moving from Twilio: Concierge docs | Chargezen" description: "Move a Twilio number to Chargezen: the Account SID, PIN and name Twilio says to use, approving the request in Twilio, and the steps in Chargezen." url: "https://chargezen.com/docs/concierge/porting/twilio" lang: "en" updated: "2026-10-18" --- Canonical URL: https://chargezen.com/docs/concierge/porting/twilio # Moving from Twilio Move a Twilio number to Chargezen: the Account SID, PIN and name Twilio says to use, approving the request in Twilio, and the steps in Chargezen. Last updated: 2026-10-18 Twilio numbers move with a few Twilio-specific details: your Account SID stands in for the account number, and for local numbers Twilio is the name on the account. Twilio then emails you to confirm the request. ## Can this number move? Local and toll-free numbers in your Twilio account can be checked for a move. Chargezen moves US (+1) local and toll-free numbers that can send texts. Short codes (5 or 6 digits) can't move. A local number needs an approved [10DLC registration](https://chargezen.com/docs/concierge/phone/10dlc-registration) in Chargezen first, so it can text the moment it arrives. Type the number into Bring your number and Chargezen tells you whether it can move, and why not if it can't, before you fill in anything else. ## What to get from Twilio From Twilio's [How Do I Port My Phone Numbers Away From Twilio?](https://support.twilio.com/hc/en-us/articles/223179588-How-do-I-port-my-phone-numbers-away-from-Twilio) and [How to Port US Toll-Free Numbers Away From Twilio](https://support.twilio.com/hc/en-us/articles/32738615277979-How-to-Port-US-Toll-Free-Numbers-Away-From-Twilio), both checked October 18, 2026: ### Local numbers * **Account number**: the last 8 characters of your Twilio Account SID. * **Port-out PIN**: Twilio says to email porting@twilio.com to get it. It's required for US local numbers. * **Business name on the old account**: Twilio says to use "Twilio, Inc.", because Twilio is the owner of record. Your own full name goes in as the authorized person. * **Service address**: for numbers you bought from Twilio, Twilio's service address, which you request from porting@twilio.com. For numbers you moved into Twilio, usually the address on your original letter of authorization. * **Billing phone number**: Twilio says any of the numbers you're moving. ### Toll-free numbers * No PIN is needed. You use your own business details on the letter of authorization. * Twilio emails you when the request arrives, and you approve it in the Twilio Console within 24 hours. ### The invoice Twilio is pay-as-you-go and has no traditional bills. Twilio suggests a screenshot of the Numbers tab in your account instead. Save it as a PDF and upload that. Don't cancel Twilio yet Keep the number in your Twilio account, and the account open, until Chargezen shows it as **Moved**. When Twilio emails you to confirm the move, confirm it promptly; Twilio adds that step to stop fraudulent moves. ## What happens on the port date When you submit the move, you pick a port date at least 5 business days out. Chargezen books the earliest date the carriers allow on or after it, and the confirmed date (the FOC date) shows on the number's row under **SMS numbers**. Carriers set the exact time. * **Toll-free numbers**: texting usually moves about 3 business days after you confirm the code, before the port date. The row shows **Texting live**. On the port date, calls move too. * **Local numbers**: calls and texts move together on the port date, and the number joins your approved 10DLC campaign. * When the move is finished, the row shows **Moved**. If you chose **Concierge answers calls**, the number is ready in Chargezen Voice for you to activate. * If the move is sent back, the row shows **Needs attention** with the reason. Click **Fix**, correct the step it opens and click **Resubmit move**. Twilio says that if a request is rejected, you can email porting@twilio.com with the number, your Account SID and the reason you were given. ## Fill in the Chargezen steps In Chargezen, go to **Concierge > Deploy > Channels**, click **Chargezen SMS** and, under **SMS numbers**, click **Bring your number**. Here is what to enter from Twilio at each step. The full walkthrough is in [Bring your number](https://chargezen.com/docs/concierge/phone/bring-your-number). 1 #### Number Enter the number and, under **Where is it today?**, choose **Twilio**. The check runs as soon as you type 10 digits. 2 #### Account details For a local number: **Business name on the account** is "Twilio, Inc.", **Authorized person** is your full name, the service address is the one Twilio gave you, **Account number** is the last 8 characters of your Account SID, plus the **Port-out PIN** and **Billing phone number**. For a toll-free number: your own business name, name and address. 3 #### Sign Read the letter of authorization, which Chargezen fills in with your details and Twilio as the current provider. Type your full name, tick the box and click **Sign letter**. If you change a detail the letter shows, sign again. 4 #### Invoice Click **Upload invoice** and choose the PDF of your Twilio Numbers page (5 MB or smaller). 5 #### Confirm it's yours (toll-free only) Click **Text me the code**. The code arrives as an incoming text on the number, wherever your Twilio number's incoming texts go. Enter it under **Code** and click **Confirm code**. 6 #### Review Pick the port date, then choose **Concierge answers calls** or **Don't answer calls** under **When someone calls this number**. Click **Submit move**. ## Related **Guides** * [Bring your number](https://chargezen.com/docs/concierge/phone/bring-your-number): the move in Chargezen, screen by screen * [Moving from another provider](https://chargezen.com/docs/concierge/porting) * [Moving from TextMagic](https://chargezen.com/docs/concierge/porting/textmagic) * [Moving from Attentive](https://chargezen.com/docs/concierge/porting/attentive) * [Moving from Postscript](https://chargezen.com/docs/concierge/porting/postscript) * [Moving from Klaviyo](https://chargezen.com/docs/concierge/porting/klaviyo) * [Moving from Google Voice](https://chargezen.com/docs/concierge/porting/google-voice) * [Moving from a mobile carrier](https://chargezen.com/docs/concierge/porting/mobile-carriers) * [10DLC registration](https://chargezen.com/docs/concierge/phone/10dlc-registration) **On the product page** * [Bring your number to Chargezen](https://chargezen.com/concierge/features/bring-your-number) * [A business number for calls and texts](https://chargezen.com/concierge/features/business-phone-number) * [Phone: Concierge answers your business line](https://chargezen.com/concierge/channels/phone) **Learn more** * [What is number porting?](https://chargezen.com/glossary/number-porting) * [What is a letter of authorization?](https://chargezen.com/glossary/letter-of-authorization) * [What is an FOC date?](https://chargezen.com/glossary/foc-date) * [How to port a phone number](https://chargezen.com/blog/how-to-port-a-phone-number) ### Related Articles [ #### Moving from another provider Every provider guide, and what to gather first ](https://chargezen.com/docs/concierge/porting)[ #### Bring your number The move in Chargezen, screen by screen ](https://chargezen.com/docs/concierge/phone/bring-your-number)[ #### 10DLC registration Needed before a local number moves ](https://chargezen.com/docs/concierge/phone/10dlc-registration)[ #### Toll-free verification Texting approval for toll-free numbers ](https://chargezen.com/docs/concierge/phone/toll-free-verification) Was this page helpful? 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