---
title: "Translations: SmartyTap docs | Chargezen"
description: "Add a version of a SmartyTap email or text in another language. Customers whose language matches get it, and everyone else gets the original."
url: "https://chargezen.com/docs/smartytap/campaigns/translations"
lang: "en"
updated: "2026-10-19"
---

Canonical URL: https://chargezen.com/docs/smartytap/campaigns/translations

# Translations

Add a version of a SmartyTap email or text in another language. Customers whose language matches get it, and everyone else gets the original.

Last updated: 2026-10-19

People read, click and buy more in their own language. A campaign can carry a version of any message for each language you sell in. SmartyTap sends each customer the version in their language and the original to everyone else, so nobody gets two.

## Add a translated version

1

#### Select the message

In your campaign, select the email or text you want in another language.

2

#### Pick the language

Under **Languages**, choose a **Language** and click **Translate**.

3

#### Write it

SmartyTap adds a copy of the message that says who it goes to ("Goes to people whose language is Spanish"). Write the translated subject, preview text and content in that copy.

4

#### Set its send time

Give the new version its send time, then review and schedule the campaign as usual.

You write the translation

SmartyTap copies the message for you; it doesn't machine-translate it. Write or paste the translation yourself, ideally checked by a native speaker.

## Who gets which version

*   A translated version goes only to customers whose saved language matches it.
*   The original goes to everyone else, including customers with no saved language.
*   Customers set their language on the [preference page](https://chargezen.com/docs/smartytap/audience/preference-center), and it can also come from your store. You can segment on it with the **Language** condition.

## FAQ

### Can I add a translation after scheduling?

No. Add translations before the message is scheduled, since scheduling locks its recipients.

### How many languages can a campaign have?

Add a version for each language you need. Each is its own message in the campaign, with its own send time and settings.

### Do flows support translations?

Translations are a campaign feature. For a flow in another language, build a segment with the **Language** condition and use it in a **Segment membership** Split, so each path sends its own email.

## Related

**Guides**

*   [Create a campaign](https://chargezen.com/docs/smartytap/campaigns/create-a-campaign)
*   [Preference center](https://chargezen.com/docs/smartytap/audience/preference-center)

**On the product page**

*   [Campaigns: versions in other languages](https://chargezen.com/smartytap/campaigns)

### Related Articles

[

#### Create a campaign

Build the original message



](https://chargezen.com/docs/smartytap/campaigns/create-a-campaign)[

#### Preference center

Where customers set their language



](https://chargezen.com/docs/smartytap/audience/preference-center)[

#### Segments

Group customers by language



](https://chargezen.com/docs/smartytap/audience/segments)

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