Canonical URL: https://chargezen.com/docs/spark/troubleshooting/support

# Contact Support

Get help from the Chargezen team

Last updated: 2026-01-19

Our support team is here to help you get the most out of Spark!. Choose the support channel that works best for you.

## Support Channels

[

### In-App Chat

Chat with support directly from your Spark! dashboard

Learn more



](https://chargezen.com/docs/spark/troubleshooting/support)[

### Email Support

Email us at support@chargezen.com

Learn more



](https://chargezen.com/docs/spark/troubleshooting/support)[

### Help Center

Search our knowledge base for answers

Learn more



](https://chargezen.com/docs/spark/troubleshooting/support)[

### Community

Connect with other Spark! users

Learn more



](https://chargezen.com/docs/spark/troubleshooting/support)

## Response Times

*   **In-App Chat** — Typically under 5 minutes during business hours
*   **Email** — Within 24 hours
*   **Critical Issues** — Escalated immediately

##### Business Hours

Live chat is available Monday-Friday, 9 AM - 6 PM Eastern. Outside these hours, leave a message and we'll respond first thing next business day.

## What to Include

Help us help you faster by including:

*   Your store URL and Spark! account email
*   Detailed description of the issue
*   Steps to reproduce the problem
*   Screenshots or screen recordings if possible
*   Relevant affiliate IDs, order numbers, or links

## Priority Support

Enterprise customers and high-tier plans include:

*   Dedicated account manager
*   Priority ticket routing
*   Scheduled strategy calls
*   Custom onboarding and training

## Feature Requests

Have ideas for improving Spark!? We love feedback:

*   Submit feature requests through the in-app feedback widget
*   Vote on existing requests in our public roadmap
*   Join beta programs for early access to new features

##### System Status

Check status.chargezen.com for real-time system status and incident reports. Subscribe to updates to be notified of any service interruptions.

## Additional Resources

[

### Documentation

Full documentation library

Learn more



](https://chargezen.com/docs/spark/getting-started/introduction)[

### API Reference

Developer documentation

Learn more



](https://chargezen.com/docs/spark/api/authentication)

### Related Articles

[

#### Common Issues

Troubleshooting guide



](https://chargezen.com/docs/spark/troubleshooting/common-issues)[

#### FAQ

Frequently asked questions



](https://chargezen.com/docs/spark/troubleshooting/faq)

Was this page helpful?

Need more help? [Contact support](https://chargezen.com/docs/checkoutos/troubleshooting/support)