--- title: "Subscription notifications: Subscriptions docs | Chargezen" description: "Edit the subscription emails and texts Chargezen sends, test them, see delivery results and choose when each one goes out through its workflow." url: "https://chargezen.com/docs/subscriptions/notifications" lang: "en" updated: "2026-10-18" --- Canonical URL: https://chargezen.com/docs/subscriptions/notifications # Subscription notifications Edit the subscription emails and texts Chargezen sends, test them, see delivery results and choose when each one goes out through its workflow. Last updated: 2026-10-18 Chargezen sends emails and texts at every step of a subscription: a welcome, a reminder before each charge, a notice when a card is declined, a confirmation when something changes. You write what each message says in **Subscriptions → Customer experience → Emails & SMS**. When a message sends, or whether it sends at all, is set by the workflow that sends it. ## Edit an email 1 #### Open the message On **Subscription Notifications**, search by name, event or message, or filter by channel, and choose the email. 2 #### Check the email setup Open **Email setup** to set the **Subject**, **Sender name**, **Sender email** and **Language**. Each language is its own copy of the email. 3 #### Write the content Edit the email in the editor, or switch to **HTML editor** or **Plain text**. Use **Personalization** to insert fields such as the customer's name, **Next billing date**, **Subscription items**, **Skip order link** or **Cancel subscription link**. 4 #### Test it Choose **Preview & test**. Under **Send test**, enter **Recipient emails** and choose **Send test**. 5 #### Save Choose **Save**. The top bar shows **Saved** when it's done. The More menu has **Version history** and **Templates** if you want to go back or reuse a design. ## Edit a text message Choose a message with the SMS & WhatsApp channel. Write it under **Message content** and insert variables written like `{{first_name}}`. Available variables: First name, Shop name, Shop email, Manage subscription link, Subscription title, Next charge date, Previous charge date, Delay (weeks), Subscription items, Item name, Item quantity, Card brand and last 4, Card expiration, Cancellation reasons, One-time code, Link. Use **Preview** to check it, then **Done**. Changes save as you go. Texts need SMS set up If SMS isn't set up yet, the page says **Texts won't send until SMS setup is finished**, with a **Finish SMS setup** link. Once it is, the page shows which number texts send from. Choose **Change sender** to pick a **Subscription SMS sender** in Subscription settings. ## Turn a message on or off The **Sent by** column links to the workflow that sends each message. To stop a message, open that workflow in **Workflow automations** and set it to **Draft**. A message whose workflow is a draft shows "(Draft, not sending)". A message with "No workflow sends this" never goes out until you add it to a workflow with **Send email** or **Send text**. ## The messages | Group | Messages | | --- | --- | | Billing | Upcoming Charge, Charge - Reminder, Card expiring, Card Expired, Payment Method Update Required, Charge - Failure, Card declined, Payment Retry Notice, Payment Failed - Final Notice, Payment Authentication Required, Payment Re-authentication, Order Delayed - Out of Stock, Billing Paused - Out of Stock, Subscription Price Change, Charge - Success, Recurring Charge Confirmation, Subscription Cancelled - Payment Failed, Changes Reminder | | Subscription changes | Paused Subscription, Resumed Subscription, Cancelled Subscription, Restarted Subscription, Swap Subscription, Swapped Subscription, Skipped Order | | Meals | Choose Meals, Dishmenu Reminder, Skip Meal, Un-Skip Meal, Unskipped Subscription | | Other | Everything else, such as Subscription Activation (the welcome email) and Cancellation Alert | ## Delivery results Email rows show **Sent**, **Delivered**, **Bounced** and **Customers reached** for the last 7, 30 or 90 days. Choose a count to open the send history, with tabs for **Delivered**, **Bounced**, **Deferred**, **Spam reports**, **Failed** and **Awaiting confirmation**, and search by customer or recipient. ## Troubleshooting ### A customer says they didn't get an email Open the message's send history and search for the customer. Bounced or spam-reported emails show there. If there is no send at all, check that the message's workflow is **Active** and its conditions fit the customer. ### Texts aren't sending Finish SMS setup from the link at the top of the page, then check the sender in Subscription settings. ### How do I send an email in another language? Open the email, pick the **Language** in **Email setup** and write that copy. Each language is saved separately. ## Related * [Subscription workflows](https://chargezen.com/subscriptions/workflows): notifications run as workflows you can change. * Glossary: [SMS opt-in](https://chargezen.com/glossary/sms-opt-in), [SMS flow](https://chargezen.com/glossary/sms-flow), [dunning management](https://chargezen.com/glossary/dunning-management). ### Related Articles [ #### Workflow automations Workflows decide when each message sends ](https://chargezen.com/docs/subscriptions/workflows)[ #### Upcoming charge reminder Set how early the reminder goes out ](https://chargezen.com/docs/subscriptions/upcoming-order-email)[ #### Failed payments The messages sent when a charge fails ](https://chargezen.com/docs/subscriptions/dunning) Was this page helpful? Need more help? [Contact support](https://chargezen.com/docs/checkoutos/troubleshooting/support)