--- title: "Subscription orders and charges: Subscriptions docs" description: "See processed, upcoming, held and failed subscription charges, open an order or charge, retry a failed payment and read the subscription log." url: "https://chargezen.com/docs/subscriptions/orders" lang: "en" updated: "2026-10-18" --- Canonical URL: https://chargezen.com/docs/subscriptions/orders # Subscription orders and charges See processed, upcoming, held and failed subscription charges, open an order or charge, retry a failed payment and read the subscription log. Last updated: 2026-10-18 **Subscriptions → Manage → Orders** lists the orders your subscriptions have created, the next order each will create, and charges that failed. Use the view selector at the top to switch between views. ## The five views | View | What it shows | Columns | | --- | --- | --- | | Processed | Orders your subscriptions created. | Order, Date, Customer, Transaction status, Type, Total | | Upcoming | The next order each subscription will create. Totals are estimates before discounts and taxes. | Subscription, Next order, Estimated total, Customer, Items | | Billing paused | Charges held because a product is out of stock. | Subscription, Customer, Charge date, Out of stock, Held since, Skipped on | | In dunning | Failed charges Chargezen is still retrying, or that need your action. | Subscription, Customer, Charge date, Status, Next retry, Last failure | | Failed | Charges that ended without an order. | Subscription, Customer, Failed on, Outcome, Attempts, Last failure | * In **In dunning**, Status reads **Retrying · attempt N** or **Needs your action**. Each row has **Send payment update link** and **Process order now** (or **Retry this charge**). * In **Failed**, Outcome is one of **System error**, **Retries ran out**, **Cancelled**, **Paused**, **Skipped** or **Kept active (manual handling)**. * Filters in this list all have to match. ## Open an order Choose an order to see its products, fulfillment, payment (subtotal, discounts, shipping, taxes, total, refunds) and which charge created it. **Order actions** has: * **Refund in Shopify**: opens the order in Shopify to refund it. * **Cancel order**: only for unfulfilled orders that haven't been refunded. 1 #### Choose a reason In **Cancel order**, pick a **Reason**: Customer changed or canceled order (the default), Items unavailable, Fraudulent order, Payment declined or Other. 2 #### Add a note Optionally add a **Staff note**. It's added to the order in Shopify; customers don't see it. 3 #### Pick the options **Restock items** and **Notify customer** start ticked. Tick **Refund payment** to refund the original payment method. Without a refund, the payment stays captured. 4 #### Confirm Choose **Cancel order**. Shopify cancels the order and it won't be fulfilled. This can't be undone. ## Open a charge Upcoming and failed rows open a charge page titled **Upcoming charge** or **Failed charge** with the date. * Badges: **Scheduled**, **Not scheduled**, **Retrying**, **Needs your action**, **System error** or **Retries ran out**. * An upcoming charge shows **Product subtotal**, **Shipping** and **Estimated total**, with **Reschedule** and **Process order now**. Shopify applies discounts and calculates taxes when it creates the order. * A failed charge shows **Attempts**, **Next retry** and **Last failure** (the reason the payment failed), with **Retry charge now** and **Send payment update link**. ## Payments and logs on a subscription * **Recent orders** lists each order with payment and fulfillment status. **Show details** lets you **Reschedule** or **Release early** a paid prepaid shipment. * **Payments** lists each attempt as **Processed**, **Action required**, **Failed**, **Processing** or **Unconfirmed**. A current failure has **Update payment method** and **Retry this charge**. When the bank asks the customer to confirm a payment, use **Copy authentication link** to send it to them. * **Logs** show every event with who made it. Filter by **All**, **Orders**, **Payments**, **Dunning**, **Changes** or **Notifications**, and pick a **Time zone**: your workspace, your browser or UTC. Notifications in the log A notification entry means Chargezen handed the message to the email or text service. It doesn't confirm delivery. See delivery results on [Subscription notifications](https://chargezen.com/docs/subscriptions/notifications). ## Troubleshooting ### Cancel order is missing Fulfilled orders can't be canceled here. Refund or return items in Shopify. ### A charge says Needs your action Retries are stopped until something in your store or Shopify is fixed. The notice on the charge says what. See [Charge errors](https://chargezen.com/docs/subscriptions/charge-errors). ### Why is a charge under Billing paused? Inventory guard held it because a product is out of stock. It's charged when everything is back, or skipped when the next order would bill. See [Price changes and stock](https://chargezen.com/docs/subscriptions/price-and-stock). ## Related * [Failed payment recovery](https://chargezen.com/subscriptions/failed-payment-recovery): how Chargezen gets renewals paid. * Glossary: [decline code](https://chargezen.com/glossary/decline-code), [involuntary churn](https://chargezen.com/glossary/involuntary-churn), [order fulfillment](https://chargezen.com/glossary/order-fulfillment). ### Related Articles [ #### Failed payments How retries and final actions work ](https://chargezen.com/docs/subscriptions/dunning)[ #### Charge errors What each failure reason means ](https://chargezen.com/docs/subscriptions/charge-errors)[ #### Subscription reports Download orders and charges ](https://chargezen.com/docs/subscriptions/reports) Was this page helpful? Need more help? [Contact support](https://chargezen.com/docs/checkoutos/troubleshooting/support)