---
title: "Payment methods and currency: Subscriptions docs | Chargezen"
description: "Which payment methods subscriptions can use, how you and your customers update them, and how each subscription keeps its own currency."
url: "https://chargezen.com/docs/subscriptions/payment-methods"
lang: "en"
updated: "2026-10-18"
---

Canonical URL: https://chargezen.com/docs/subscriptions/payment-methods

# Payment methods and currency

Which payment methods subscriptions can use, how you and your customers update them, and how each subscription keeps its own currency.

Last updated: 2026-10-18

Chargezen charges each subscription through its Shopify subscription contract, using the payment method saved in Shopify: cards, PayPal or Shop Pay. The subscription's sidebar shows the method, such as the card brand and last four digits, PayPal or Shop Pay.

## Change the payment method on a subscription

1

#### Open the subscription

Go to **Subscriptions → Manage → Contracts** and choose it.

2

#### Choose another saved method

Under **Payment method**, choose **Choose payment method**. Pick from **Saved payment method** and choose **Save payment method**. This changes the method for this subscription only.

## Ask the customer for a new card

1

#### Send the link

Under **Payment method**, choose **Send payment update link**. The dialog shows the recipient. Choose **Send email**.

2

#### Customer updates

Shopify emails the customer a secure link to update their payment details. The next charge or retry uses the new method.

You'll also find **Send payment update link** on failed charges in **Orders → In dunning**, and **Update payment method** on a failed attempt in the subscription's **Payments** section.

## How customers update it themselves

*   In [Shopify customer accounts](https://chargezen.com/docs/subscriptions/shopify-customer-accounts), the Subscriptions page has **Change payment method**. Subscribers can also ask [Concierge](https://chargezen.com/docs/subscriptions/concierge-subscription-changes) to change it by chat.

## Automatic reminders

These default workflows email or text customers about their payment method. Edit them under **Workflow automations**:

*   **Update payment method email** and **text**: sent up to 7 days before a renewal when the method can't be charged.
*   **Card expiring email** and **text**.
*   **Card expired email** and **text**.

## Currency

*   Each subscription has its own currency, and prices on its detail page are shown in it.
*   When you create or import a contract, the **Currency** field (or the CSV Currency column) sets it. It starts as your shop currency.
*   A shipping rate is only used when its currency matches the subscription's.
*   Order pages show the amounts in the currency the customer paid in. Analytics report in your shop currency.

Coming from Stripe?

Choose Stripe as the payment method when you create or import a contract, and Chargezen brings the customer's default Stripe payment method into Shopify. See [Move Stripe payment methods](https://chargezen.com/docs/subscriptions/stripe-token-migration).

## Troubleshooting

### The update link won't send

Shopify can't send an update link for a method that's revoked or inactive. Choose another of the customer's saved methods, or ask them to pick one from their Shopify customer account.

### Choose payment method is missing

It's only shown on active subscriptions. Resume or reactivate the subscription first.

### A subscription charges in the wrong currency

The currency is set when the contract is created. Check the Currency value used at import.

## Related

*   [Shopify subscriptions](https://chargezen.com/subscriptions/shopify-subscriptions): built on Shopify checkout and Shop Pay.
*   Glossary: [merchant account](https://chargezen.com/glossary/merchant-account), [involuntary churn](https://chargezen.com/glossary/involuntary-churn).

### Related Articles

[

#### Failed payments

What happens when a card fails



](https://chargezen.com/docs/subscriptions/dunning)[

#### Charge errors

Reasons a payment fails



](https://chargezen.com/docs/subscriptions/charge-errors)[

#### Move Stripe payment methods

Bring Stripe cards into Shopify



](https://chargezen.com/docs/subscriptions/stripe-token-migration)

Was this page helpful?

Need more help? [Contact support](https://chargezen.com/docs/checkoutos/troubleshooting/support)