Canonical URL: https://chargezen.com/docs/subscriptions/portal

# Customer portal

What subscribers can change themselves in the Chargezen customer portal, and how to customize it.

Last updated: 2026-10-09

The customer portal lives in the Chargezen launcher on your storefront. Customers sign in with a one-time code instead of a password, then manage their subscriptions alongside their orders, profile and rewards.

## What subscribers can do

*   **Skip** the next order, moving it to the following cycle.
*   **Order now**: charge and place the next order immediately.
*   **Change product**: swap an item for another product you allow.
*   **Change quantity** of an item.
*   **Reschedule** the upcoming billing date.
*   **Change frequency** within the range you allow.
*   **Pause** and **cancel**, with a preview of what happens to the next order and billing first.
*   **Restart** a cancelled subscription.

## Plans and products in the portal

Subscribers can only switch to plans with the **Portal** channel turned on (see [Create subscription plans](https://chargezen.com/docs/subscriptions/create-product)), and only swap to the products you set up for swapping.

## Cancellation reasons

When a subscriber cancels, the portal asks why. You manage the list of reasons in Chargezen, and each cancellation records the reason the customer chose.

## Customize the wording

Every label, dialog and confirmation in the portal can be rewritten in the **Customer Surface Customizer**, so the portal speaks in your brand's voice.

##### Changes apply to the Shopify contract

For subscriptions Chargezen bills, every change a subscriber makes updates their Shopify subscription contract directly, so your Shopify admin and Chargezen show the same subscription.

### Related Articles

[

#### Create subscription plans

Control which plans appear in the portal



](https://chargezen.com/docs/subscriptions/create-product)[

#### Dunning

What happens when a renewal payment fails



](https://chargezen.com/docs/subscriptions/dunning)

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