--- title: "Shipping and delivery: Subscriptions docs | Chargezen" description: "Set what subscribers pay for shipping on recurring orders, where those orders ship from, and how to change a single subscription's address or rate." url: "https://chargezen.com/docs/subscriptions/shipping-and-delivery" lang: "en" updated: "2026-10-18" --- Canonical URL: https://chargezen.com/docs/subscriptions/shipping-and-delivery # Shipping and delivery Set what subscribers pay for shipping on recurring orders, where those orders ship from, and how to change a single subscription's address or rate. Last updated: 2026-10-18 Shipping on a recurring order is set in two places: the plan sets the shipping rules every subscription on it starts with, and each subscription can have its own address and shipping price. Taxes are calculated by Shopify when it creates each order. ## Set shipping for a plan 1 #### Open the plan Go to **Subscriptions → Catalog → Subscription Plans** and open a plan, or choose **Create plan**. 2 #### Pick a delivery profile In **Delivery profile**, choose a profile under **Use an existing profile**. Recurring orders for this plan ship with that profile's zones and rates, which you manage in Shopify under Settings → Shipping and delivery. 3 #### Or create a simple one Choose **Create new profile**. Enter a **Profile name**, pick where it **Ships from**, and add each **Shipping zone** with a **Zone name** and **Countries**. For each zone, choose **Free shipping** or **Flat rate** and enter the **Flat rate amount**, charged on every recurring order in that zone. Rest of World covers every country you don't list separately. 4 #### Save the plan Save. Chargezen connects the profile to the plan in Shopify. ## Change shipping for one subscription Open the contract in **Subscriptions → Manage → Contracts** and choose **Edit** under **Delivery details**. Changes apply to future recurring orders. Orders already created keep their original details. * **Delivery address**: start from a saved customer address or type a new one. This only changes this subscription, not the customer's default address or other subscriptions. * **Shipping pricing: Fixed amount**: the **Recurring shipping charge** you enter is charged on every order. It doesn't ask for a new carrier rate. * **Shipping pricing: Dynamic**: rates are calculated before each payment. If a rate isn't available, the **Saved shipping price** is used. Orders that already had a payment attempt keep their shipping price on retries. Dynamic rates aren't available for prepaid renewals. Choose **Save delivery details**. The shipping method itself isn't changed here, only the price and how it's worked out. ## Shipments on prepaid orders For a paid order with several shipments, open **Recent orders** on the contract and choose **Show details**. Each shipment has **Reschedule** (pick a new shipment date and time) and **Release early**, which tells Shopify the shipment is ready for fulfillment. It doesn't mark it as shipped. ## Show a ship day In **Subscription settings → Billing**, **Ship day** sets the weekday orders ship, shown as the first ship day on or after the charge. It doesn't change when orders are released for fulfillment. ## Shipping on imported subscriptions * Single contract and CSV import: the **Shipping fee** is charged on every recurring order. Leave it blank for free shipping. * Recharge sync: **Inherit from Recharge**, or **Set one shipping price for every contract**. See [Migrate from Recharge](https://chargezen.com/docs/subscriptions/migrate-from-recharge). Free shipping for subscribers Create a profile with **Free shipping** in each zone and attach it to your subscription plans. It's one of the simplest reasons to subscribe. ## Troubleshooting ### The plan says the profile has no shipping zones Add zones to that profile in Shopify under Settings → Shipping and delivery, or create a new profile from the plan. ### The plan saved but the delivery profile didn't connect Open the saved plan from **Subscription Plans** and save it again to finish connecting its delivery profile. ### I can't choose Dynamic Dynamic rates aren't available for prepaid renewals. Use a fixed amount for prepaid subscriptions. ## Related * [Shopify subscriptions](https://chargezen.com/subscriptions/shopify-subscriptions): how Chargezen works with Shopify shipping and checkout. * Glossary: [order fulfillment](https://chargezen.com/glossary/order-fulfillment), [3PL](https://chargezen.com/glossary/3pl-third-party-logistics), [prepaid subscription](https://chargezen.com/glossary/prepaid-subscription). ### Related Articles [ #### Create subscription plans The Delivery profile section of a plan ](https://chargezen.com/docs/subscriptions/create-product)[ #### Billing schedule Ship day and charge timing ](https://chargezen.com/docs/subscriptions/billing-schedule)[ #### Prepaid plans Shipments on prepaid subscriptions ](https://chargezen.com/docs/subscriptions/prepaid-plans) Was this page helpful? Need more help? [Contact support](https://chargezen.com/docs/checkoutos/troubleshooting/support)