--- title: "Shopify customer accounts: Subscriptions docs | Chargezen" description: "Subscribers manage subscriptions inside Shopify customer accounts, and your team acts on them from the Shopify admin customer page." url: "https://chargezen.com/docs/subscriptions/shopify-customer-accounts" lang: "en" updated: "2026-10-18" --- Canonical URL: https://chargezen.com/docs/subscriptions/shopify-customer-accounts # Shopify customer accounts Subscribers manage subscriptions inside Shopify customer accounts, and your team acts on them from the Shopify admin customer page. Last updated: 2026-10-18 If your store uses Shopify's new customer accounts, Chargezen adds a **Subscriptions** page there, so subscribers manage everything where they already check their orders. Chargezen also adds a card and an action to the customer page in your Shopify admin, so your team can help without switching apps. ## Set it up 1 #### Set what subscribers can do The Subscriptions page follows **Settings → Subscriptions → Self-Service Permissions**. See [Customer portal](https://chargezen.com/docs/subscriptions/portal). 2 #### Add the upcoming orders block In Shopify, go to **Settings → Customer accounts** and use the editor to add the Chargezen **Upcoming Charge** block to the Orders page. 3 #### Check it as a customer Sign in to your store's customer account with a test subscription and open an order that has one. You'll see **Manage subscription**. ## What subscribers see ### The Subscriptions page * **Pause**, **Resume**, **Skip next order** and **Cancel**. * **Change your subscription**: **Change delivery frequency**, **Change quantity**, **Swap product**, **Change next order date** and **Add a discount code**. * **Change payment method** and **Edit shipping address**. * **Show upcoming orders**, with skip and unskip for each order. Changing the payment method and adding a discount code are always available. Other actions show only when Self-Service Permissions allow them. ### Cancelling Subscribers who cancel see a **Before you go** step with your save offers, and can choose **No thanks, cancel**. If a subscription can't be cancelled yet, they see the date they can cancel from. ### On their orders * Orders that include a subscription show **Manage subscription** in the order's actions. * The **Upcoming orders** block lists each scheduled order with its date and estimated total, and a **Manage subscription** link. ## In your Shopify admin On a customer's page in Shopify: * The **Chargezen** card shows the customer's subscriptions (status and next date), loyalty, store credit, Spark! and their latest conversation, with **Take action** and **Open in Chargezen**. * **More actions → Chargezen** asks "What do you want to do?": **Skip next order**, **Pause subscription** (with a switch to email the customer), **Adjust loyalty points**, **Text customer** and **Give store credit**. Why an option is greyed out Options that don't apply say why, for example "No active subscription", "Loyalty program is off" or "No phone number in Chargezen". ## Troubleshooting ### Some actions are missing on the Subscriptions page Check Self-Service Permissions. If subscribers see "Some options aren't available right now. Try again later.", Chargezen couldn't load the settings at that moment; reloading the page usually brings them back. ### The Chargezen card says the customer isn't in Chargezen yet Chargezen doesn't have a record for this customer yet. The card fills in once the customer is in Chargezen, for example after they subscribe. ### Subscribers see "No subscriptions purchased" Check that they're signed in with the same email they subscribed with. ## Related * [Shopify subscriptions](https://chargezen.com/subscriptions/shopify-subscriptions): built for Shopify checkout, Shop Pay and customer accounts. * Glossary: [customer subscription portal](https://chargezen.com/glossary/customer-subscription-portal), [Shopify Plus](https://chargezen.com/glossary/shopify-plus). ### Related Articles [ #### Customer portal Self-Service Permissions for every action ](https://chargezen.com/docs/subscriptions/portal)[ #### Cancellation offers and reasons The "Before you go" step ](https://chargezen.com/docs/subscriptions/cancellation-flows)[ #### Skip, swap and reschedule Changes your team makes in Chargezen ](https://chargezen.com/docs/subscriptions/skip-swap-reschedule) Was this page helpful? Need more help? [Contact support](https://chargezen.com/docs/checkoutos/troubleshooting/support)