--- title: "Skip, swap and reschedule: Subscriptions docs | Chargezen" description: "Skip an order, restore a skipped one, move the next charge date, change how often orders ship, swap products or charge the next order now from the admin." url: "https://chargezen.com/docs/subscriptions/skip-swap-reschedule" lang: "en" updated: "2026-10-18" --- Canonical URL: https://chargezen.com/docs/subscriptions/skip-swap-reschedule # Skip, swap and reschedule Skip an order, restore a skipped one, move the next charge date, change how often orders ship, swap products or charge the next order now from the admin. Last updated: 2026-10-18 When a subscriber emails or calls with a change, your team can make it in a few clicks. Open **Subscriptions → Manage → Contracts** and choose the subscription. Everything on this page happens on that subscription's detail page. Subscribers can make most of the same changes themselves in the [customer portal](https://chargezen.com/docs/subscriptions/portal). Editing needs the manage subscriptions permission. Paused, canceled and expired subscriptions can't be edited until you resume or reactivate them. ## Skip an order 1 #### Skip the next order Under **Upcoming orders**, choose **Skip next order**. The dialog explains that no payment is collected and no order is created for that cycle, and the next charge moves to the following scheduled date. Choose **Skip this order**. 2 #### Or skip a later order Open **Future billing cycles** and choose **Review future orders**. Find the cycle and choose **Skip this order**. Use **Load more cycles** to see further ahead. Shopify supports edits within the next year. 3 #### Undo a skip Skipped charges are listed under **Schedule and skipped charges → Skipped charges**. Choose **Restore charge**, or **Restore this order** on a future cycle. Restoring may bring the next charge date forward. No payment is collected right away. If the skipped order had a one-time item on it, the item stays with that order and is only charged if you restore the order. ## Move the next charge date 1 #### Open Reschedule Next to **Next billing date** (or **Next renewal** on a prepaid subscription), choose **Reschedule**. If no date is set, the button says **Set charge date**. 2 #### Pick the new date Enter the **New charge date**. The earliest choice is tomorrow in your workspace time zone, and charges run at your billing hour on that date. 3 #### Decide about one-time items If the next order has one-time items and the new date lands on a later order, choose **Move them to the new date** or **Leave them off the new order**. Items left off aren't charged. 4 #### Save Choose **Reschedule charge**, then review the refreshed schedule. ## Change how often orders ship Next to **Frequency**, choose **Edit frequency**. Set **Deliver every** and the **Delivery interval** (Days, Weeks, Months or Years), then choose **Save frequency**. For prepaid subscriptions, the dialog also has **Charge every** and **Charge interval**, so you can set delivery and charging separately. Changing the frequency keeps the next charge date. To move that date too, use **Reschedule**. ## Swap products or change quantity * **Edit product** on a product line opens **Edit recurring product**. Pick a different variant, change the quantity or set a new unit price, then choose **Save changes**. * **Manage products** opens **Manage recurring products**, where you can review the whole list, add or remove products, choose a **Selling plan for new products**, tick **Apply selected plan to all recurring products**, or pick a **Subscription bundle**. With a bundle, the total quantity must match the bundle size. * **Remove** takes a product off future recurring orders. It only shows when the subscription has more than one product. * **Properties** lets you edit the line item properties saved with future orders. Keep any values your fulfillment apps rely on. ## Charge the next order now Choose **Order now** (next to the billing date) or **Process order now** (under Upcoming orders). The **Charge next order now** dialog shows the customer, products, subtotal, payment method and the date it was scheduled for. Choose **Charge now**. The card on file is charged, the order is created, and the next charge date moves forward once payment succeeds. Keep the window open while it confirms. Changes on hold If you've changed an upcoming order just for that order, changes to every order are on hold until that order is charged. To make an every-order change sooner, reset those orders under **Upcoming orders** with **Reset order changes**. ## Troubleshooting ### The edit buttons are grayed out Either the subscription is paused, canceled or expired (resume or reactivate it first), an upcoming order has its own changes (see the hold notice above), or your account doesn't have permission to manage subscriptions. ### Process order now is disabled A payment already exists for this charge. Use **Review payments** to see it before trying again. ### I changed the frequency but the next date stayed the same That's expected. The frequency sets later orders; use **Reschedule** to move the next one. ### I can't save a bundle change The total quantity of the products has to match the selected bundle size. ## Related * [Customer portal](https://chargezen.com/subscriptions/customer-portal): how subscribers skip, swap and reschedule on their own. * Glossary: [skip delivery](https://chargezen.com/glossary/skip-delivery), [product swap](https://chargezen.com/glossary/product-swap), [subscription frequency](https://chargezen.com/glossary/subscription-frequency). ### Related Articles [ #### Add one-time products Put extra items on one or more upcoming orders ](https://chargezen.com/docs/subscriptions/add-one-time-products)[ #### Pause, cancel and reactivate Stop or restart a subscription ](https://chargezen.com/docs/subscriptions/pause-cancel-reactivate)[ #### Customer portal What subscribers can change themselves ](https://chargezen.com/docs/subscriptions/portal) Was this page helpful? Need more help? 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