---
title: "Upcoming charge reminder: Subscriptions docs | Chargezen"
description: "Remind subscribers before each charge with an email and text that let them skip, change or manage the order. Set how many days ahead it sends."
url: "https://chargezen.com/docs/subscriptions/upcoming-order-email"
lang: "en"
updated: "2026-10-18"
---

Canonical URL: https://chargezen.com/docs/subscriptions/upcoming-order-email

# Upcoming charge reminder

Remind subscribers before each charge with an email and text that let them skip, change or manage the order. Set how many days ahead it sends.

Last updated: 2026-10-18

The upcoming charge reminder tells subscribers what is coming and when, while they can still skip, swap or change it. A clear reminder means fewer surprise charges, fewer refund requests and fewer cancellations. It is made of three parts: a timing setting, the message itself and the workflow that sends it.

## Set it up

1

#### Choose how early it sends

Go to **Subscriptions → Billing & automation → Subscription settings**, open the **Billing** tab and set **Upcoming charge reminder**, from 1 to 30 days before the next charge. It starts at 3 days. Save.

2

#### Write the email

In **Subscriptions → Customer experience → Emails & SMS**, open **Upcoming Charge**. Use **Personalization** to add **Next order date**, **Subscription items**, **Skip order link**, **Cancel subscription link** and the customer portal link.

3

#### Write the text

Open **Charge - Reminder** and write a short message with the **Next charge date** and **Manage subscription link** variables.

4

#### Check the workflows

In **Workflow automations**, the default workflows **Upcoming charge email** and **Upcoming charge text** send them on the **Upcoming renewal reminder** event. Make sure they are **Active**.

## Options explained

*   **Upcoming charge reminder**: the same number of days applies to both the email and the text.
*   **Different messages for different subscribers**: add conditions to the workflow, such as **Churn risk is** High, Medium or Low, or a product or plan, and send a different template to each group. If your store has the at-risk or personalized upcoming charge templates, Chargezen sets up matching default workflows for them.
*   **Prepaid subscriptions**: quick actions can use the **Upcoming (prepaid) order on Chargezen** event to send a portal link before a prepaid renewal.

## Send it from Klaviyo instead

If you send emails from Klaviyo, connect Klaviyo and build a flow on the **Chargezen Upcoming Order** event. Add quick action buttons such as **Skip next order** and **Ship next order now**. Set the Chargezen **Upcoming charge email** workflow to **Draft** so customers don't get two reminders. See [Quick actions](https://chargezen.com/docs/subscriptions/quick-actions).

Lead with the date and the easy way out

Put the charge date, what's in the order and a skip button at the top. Subscribers who can skip easily are less likely to cancel.

## Troubleshooting

### Subscribers aren't getting the reminder

Check that the **Upcoming charge email** workflow is **Active** and that the email has content. In **Emails & SMS**, the **Sent by** column shows which workflow sends it.

### The reminder arrives on the wrong day

The reminder counts back from each subscription's next charge date. If you move a charge date, the reminder follows it. Check **Billing hour** and **Billing day** in Subscription settings too.

## Related

*   [Quick actions](https://chargezen.com/subscriptions/quick-actions) for one-tap skip and swap links.
*   Glossary: [skip delivery](https://chargezen.com/glossary/skip-delivery), [skip rate](https://chargezen.com/glossary/skip-rate), [negative option rule](https://chargezen.com/glossary/negative-option-rule).

### Related Articles

[

#### Subscription notifications

Edit the reminder email and text



](https://chargezen.com/docs/subscriptions/notifications)[

#### Quick actions

One-tap skip and swap links for Klaviyo



](https://chargezen.com/docs/subscriptions/quick-actions)[

#### Billing schedule

When charges run



](https://chargezen.com/docs/subscriptions/billing-schedule)

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