---
title: "Platform Features | Chargezen"
description: "Explore Chargezen features: AI agents, cancellation prediction, failed payment recovery, build-your-own boxes, customer portals and more."
url: "https://chargezen.com/features"
lang: "en"
---

Canonical URL: https://chargezen.com/features

# Built for Subscription Commerce Success

Explore the features that power thousands of subscription businesses. From predicting cancellations to recovering failed payments, we've got you covered.

[### AI Cancellation Prediction

Chargezen AI Identify at-risk subscribers before they cancel with machine learning that analyzes 50+ behavioral signals. Spot cancellations 30 days ahead Automatic outreach 50+ warning signs checked](https://chargezen.com/features/ai-churn-prediction)

[### Failed Payment Recovery

Subscriptions Recover failed payments automatically with smart retries, personal reminders and easy card updates. 85% payment recovery rate Smart retry scheduling Self-service card updates](https://chargezen.com/features/smart-dunning)

[### Build-a-Box

Subscriptions Let subscribers customize their box contents with flexible product selection, quantities, and preferences. Fully customizable boxes Product swaps & additions Inventory-aware availability](https://chargezen.com/features/build-a-box)

[### Customer Portal

Subscriptions Let subscribers manage their own subscriptions, skip deliveries and update preferences. Reduce support tickets 60% Skip, pause, swap actions Fully brandable UI](https://chargezen.com/features/subscription-portal)

[### AI Concierge

Concierge Automate customer support with AI that handles common requests, routes complex issues, and learns from every interaction. 50% ticket deflection 24/7 instant responses Continuous learning](https://chargezen.com/features/ai-concierge)

[### Affiliate Dashboard

Affiliates Give affiliates and influencers a branded portal to track performance, access links, and view commissions. Real-time analytics Custom referral links Automated payouts](https://chargezen.com/docs/spark/affiliate-portal/dashboard)

[### Two-Way SMS

SmartyTap Enable conversational SMS where customers can reply to manage subscriptions, ask questions, and get support. 98% open rates Self-service via text AI-powered responses](https://chargezen.com/smartytap/sms-marketing)

[### One Inbox

Concierge Manage all customer conversations—SMS, email, chat, social—from a single inbox with full context. All channels in one place Full customer context AI response suggestions](https://chargezen.com/smartytap/shared-inbox)

[### Post-Purchase Upsells

CheckoutOS Present one-click upsell offers immediately after purchase to make orders bigger without slowing checkout. 23% bigger orders One-click purchase Offer testing built in](https://chargezen.com/checkoutos)

[### Revenue Analytics

Data Intelligence Track monthly revenue, cancellations, customer lifetime value and customer groups in live dashboards. Live numbers Customer group trends Custom reports](https://chargezen.com/subscriptions/deep-dive-analytics)

## Explore Our Products

Each feature is part of our integrated product suite built to work together.

[

### Subscriptions

Complete subscription management with flexibility customers love](https://chargezen.com/subscriptions)

[

### SmartyTap

SMS marketing and communication platform with AI capabilities](https://chargezen.com/smartytap)

[

### Concierge

AI that answers your customers, with one support inbox](https://chargezen.com/concierge)

[

### Spark!

Partner and influencer program management](https://chargezen.com/spark)

[

### CheckoutOS

Checkout optimization and post-purchase upsells](https://chargezen.com/checkoutos)

[

### Data Intelligence

Reports that tell you what to do next](https://chargezen.com/data-intelligence)

## Stop paying for five apps. Start growing on one.

Join the brands that swapped a pile of apps for Chargezen. Go live in days, not months, on a platform your team will actually like using.

[Get Started](https://admin.chargezen.com/signup)

[Talk to sales](https://chargezen.com/contact-sales) [Calculate your savings](https://chargezen.com/roi-calculator)