Why do good businesses go over and beyond to keep their customers happy? Because a happy customer will give raving reviews and word-of-mouth marketing. All this adds up to increasing your market share. We know how tough it can be to keep up with all the customers. That is why Chargezen has a suite of tools that help you manage your interactions with customers.
A crucial part of E-commerce is making it easy for a customer to interact with it. If customers have to send an Email to pause, swap, or upgrade an order, then they’re going to feel like you’re making life difficult for them. With Chargezen’s customer portal, your customers can just do everything from a single page. Make it easy for your customers to do business with you, and save yourself a lot of stress.
Do you have an announcement to make? Or perhaps want to run a flash sale? There are several ways to go about it. Spend time calling all your customers, informing them one by one, and perhaps running a retargeting ad campaign on Social media. Or, Just use Chaargezen’s Smarty SMS to reach your customers at once. All you have to do is input your message and click ‘send.’ That’s a lot of power for you!
Let’s say a customer cancels a subscription; what do you do? First, you’d have to find out why that customer canceled. Then you’re going to have to decide what you want to do about it. Chargezen reduces the workload of managing cancellations by providing feedback from the customer and helping you avoid them in the future.
82% of companies agree that retention is cheaper than acquisition.
75% of consumers say they favor companies that offer rewards.
65% of a company’s business comes from existing customers.
Increasing customer retention by just 5% boosts profits by 25% to 95%.
This is why you should be doing customer loyalty, and Chargezen empowers you to create your loyalty campaigns.
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It is one thing to spend money on customer acquisition. But smart business owners know that it is even more essential to find ways to keep their existing customers. Chargezen has tools that make it easy to provide unforgettable experiences to your customers. All you have to do is use those tools.
Mattew Rylan
Product Manager, Rittly
ChargeZen users get ROI in under 3 weeks! We make sure you always derive maximum value from our product.
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