Canonical URL: https://chargezen.com/glossary/ai-resolution-rate

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# AI resolution rate

AI resolution rate

The share of customer conversations an AI agent fully resolves without a person stepping in.

### Formula

AI resolution rate = Conversations resolved by AI ÷ Conversations handled by AI × 100

### Why AI resolution rate Matters

Resolution, not just deflection, shows whether AI actually solved the customer's problem.

### Related Terms

[

Ticket Deflection

Communication



](https://chargezen.com/glossary/ticket-deflection)[

Human handoff

Support



](https://chargezen.com/glossary/human-handoff)[

CSAT

Communication



](https://chargezen.com/glossary/csat-customer-satisfaction-score)

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### More Support Terms

[View all Support definitions](https://chargezen.com/glossary?category=Support)

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