---
title: "What is Cost per resolution? | Chargezen"
description: "Cost per resolution is a pricing model for AI support that charges each time the AI closes a customer conversation without a person stepping in."
url: "https://chargezen.com/glossary/cost-per-resolution"
lang: "en"
---

Canonical URL: https://chargezen.com/glossary/cost-per-resolution

# Cost per resolution

Cost per resolution (outcome pricing)

Support

Cost per resolution is a pricing model for AI support that charges each time the AI closes a customer conversation without a person stepping in.

## What is Cost per resolution?

Per-resolution pricing, also called outcome pricing, ties the bill to conversations the AI finishes. It sounds like paying only for results, and in part it is. **The catch is the definition.** Each vendor decides what counts as a resolution, for example whether a customer who leaves without replying counts as resolved. Read that definition before comparing prices, and check whether help desk seats or ticket fees are charged on top. **It also covers only customer conversations.** Back-office work, such as building reports or checking orders on a schedule, is not a "resolution", so per-resolution products usually price it separately or don't do it.

## Formula

Monthly AI cost = Conversations the AI resolves × Price per resolution (+ any seat or ticket fees)

## Example

For example, at a price of $1 per resolution, a store whose AI closes 800 conversations in a month pays $800 for those resolutions, plus any help desk seats the plan requires.

## Why Cost per resolution Matters

Knowing exactly what counts as a resolution keeps your AI support bill predictable and comparable with seat and credit pricing.

## Cost per resolution FAQ

Is per-resolution pricing cheaper than credits?

It depends on your volume and on what you want the AI to do. Per-resolution suits customer conversations only; credits also cover internal work. Price your real monthly volume both ways.

What counts as a resolution?

Each vendor defines it. Common rules count a conversation as resolved when the customer confirms the answer helped or leaves without asking for a person. Check the definition in the vendor's help pages.

## Explore More Terms

Browse our complete glossary of e-commerce and subscription terms.

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