Canonical URL: https://chargezen.com/glossary/customer-engagement-score

Retention

# Customer engagement score

Customer engagement score

A score that sums up how actively a customer interacts with your brand, from purchases and portal visits to email clicks and messages.

### Track Your Retention Metrics

Chargezen helps you monitor and optimize metrics like Customer engagement score automatically.

[Get Started](https://admin.chargezen.com/signup)

### More Retention Terms

[View all Retention definitions](https://chargezen.com/glossary?category=Retention)

[

Previous

Onboarding flow



](https://chargezen.com/glossary/onboarding-flow)[

Next

Surprise and delight



](https://chargezen.com/glossary/surprise-and-delight)

## Explore More Terms

Browse our complete glossary of e-commerce and subscription terms.

[View Full Glossary](https://chargezen.com/glossary)