---
title: "What is Live Chat? | Chargezen"
description: "Real-time text-based customer support through a chat widget on your website or app, enabling instant conversations."
url: "https://chargezen.com/glossary/live-chat"
lang: "en"
---

Canonical URL: https://chargezen.com/glossary/live-chat

# Live Chat

Live Chat Support

Support

Real-time text-based customer support through a chat widget on your website or app, enabling instant conversations.

## What is Live Chat?

Live chat provides real-time support through your website, meeting customer expectations for immediate assistance. **Live chat advantages:** - Instant response expectation - Higher satisfaction than email - Real-time problem solving - Multiple chats per agent - Proactive engagement - Lower cost per contact **Live chat features:** - Chat widget customization - Proactive triggers - Canned responses - File sharing - Chat transcripts - Visitor information - Chat routing **Best practices:** - Set availability expectations - Fast first response (<1 min) - Friendly, conversational tone - Clear resolution - Follow-up options - Offline message capture **Chat metrics:** - Response time - Handle time - CSAT - Wait time - Resolution rate

## Why Live Chat Matters

Live chat meets modern customer expectations for instant support.

## Explore More Terms

Browse our complete glossary of e-commerce and subscription terms.

[View Full Glossary](https://chargezen.com/glossary)