Canonical URL: https://chargezen.com/glossary/onboarding-flow

Retention

# Onboarding flow

Onboarding flow

The steps and messages a new customer gets after signing up, designed to help them succeed with the product quickly.

### Why Onboarding flow Matters

Most subscription cancellations happen around the first reorders, so a strong onboarding flow has an outsized effect on retention.

### Related Terms

[

Trial period

Subscriptions



](https://chargezen.com/glossary/trial-period)

### Track Your Retention Metrics

Chargezen helps you monitor and optimize metrics like Onboarding flow automatically.

[Get Started](https://admin.chargezen.com/signup)

### More Retention Terms

[View all Retention definitions](https://chargezen.com/glossary?category=Retention)

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Subscription cancellation flow



](https://chargezen.com/glossary/subscription-cancellation-flow)[

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Customer engagement score



](https://chargezen.com/glossary/customer-engagement-score)

## Explore More Terms

Browse our complete glossary of e-commerce and subscription terms.

[View Full Glossary](https://chargezen.com/glossary)