Canonical URL: https://chargezen.com/glossary/proactive-chat

Support

# Proactive Chat

Proactive Chat

Automatically initiating chat conversations with website visitors based on their behavior to offer assistance or drive conversions.

## What is Proactive Chat?

Proactive chat reaches out to visitors before they ask for help, increasing engagement and conversions. **Proactive chat triggers:** - Time on page - Cart value - Page visits - Exit intent - Specific pages (checkout, pricing) - Returning visitors - VIP customers **Proactive chat messages:** - "Need help finding something?" - "Questions about \[product viewed\]?" - "Use code SAVE10 for 10% off" - "Free shipping on orders over $50" **Best practices:** - Don't be intrusive - Relevant triggers - Personalized messages - Easy dismiss option - Test and optimize - Limit frequency **Impact:** - 20-30% higher conversion - Increased engagement - Reduced abandonment - Improved customer experience

### Why Proactive Chat Matters

Proactive chat can significantly increase conversion rates by engaging hesitant buyers.

### Related Terms

[

Live Chat

Support



](https://chargezen.com/glossary/live-chat)[

Chatbot

Support



](https://chargezen.com/glossary/chatbot)[

Conversion Rate

Affiliates



](https://chargezen.com/glossary/conversion-rate)

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### More Support Terms

[View all Support definitions](https://chargezen.com/glossary?category=Support)

[

Previous

Chatbot



](https://chargezen.com/glossary/chatbot)[

Next

Chat Widget



](https://chargezen.com/glossary/chat-widget)

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