Last updated: September 3, 2022
We provide economic infrastructure for the internet. Businesses of all sizes use our software and services to accept payments, grow and manage their businesses online. Chargezen cares about the security and privacy of the personal data that is entrusted to us.
If you are located in the European Economic Area (“EEA”), this Policy informs you of your choices and our practices in relation to your Personal Information.
This Policy also outlines your data subject rights, including the right to object to some uses of your Personal Data by us.
“Personal Data” means any information that relates to an identified or identifiable individual, and can include information about how you engage with our Services (e.g. device information, IP address).
“Services” means the products and services that Chargezen indicates are covered by this Policy, which may include Chargezen-provided devices and apps. Our “Business Services” are Services provided by Chargezen to entities (“Business Users”) who directly and indirectly provide us with “End Customer” Personal Data in connection with those Business Users’ own business and activities.
Our “End User Services” are those Services which Chargezen directs to individuals (rather than entities) so that those individuals do business directly with Chargezen. “Sites” means Chargezen.com and the other websites that Chargezen indicates are covered by this Policy. Collectively, we refer to Sites, Business Services and End User Services as “Services”.
Depending on the context, “you” means End Customer, End User, Representative or Visitor:
Depending on the activity, Chargezen acts as a “data controller” or “data processor”.
When you install the chargezen app, we receive Personal Information about you as set forth below:
When you purchase something from a store for which we host the checkout, we collect the Personal Information your customers provide us as set forth below.
Partners are individuals or businesses who have partnered with chargezento provide an integration or a service to the merchants who use the chargezen platform. When you register as a chargezen Partner, we collect information about your business in order to accurately present information about your business to our merchants.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask you for your Personal Information for a secondary reason like marketing, we will either ask you directly for your express consent or provide you with an opportunity to opt out of such uses of your Personal Information.
You can access, amend, and correct your Personal Information anytime. Both merchants and their customers have full access to update or delete their Personal Information from the merchant admin access or the Customer Portal. If you are unable to change any Personal Information, please contact us to make the changes. It is important to remember if you delete or limit the use of your Personal Information, our Services may not function properly.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or mailing us at:
5792 W Jefferson Blvd
Los Angeles California US 90016
If you are located in the European Economic Area, we only process your Personal Information when we have a valid “legal basis”, including when:
Except as described in this Policy, we will not disclose your Personal Information that we collect on the Services to third parties without your consent. We may disclose Personal Information to third parties if you consent to us doing so, as well as in the following circumstances:
If you believe your Personal Information has been used in a manner not consistent with the policies outlined, please contact us using the information provided below. If your complaint remains unresolved, you may also contact JAMS International. This organization provides independent dispute resolution services, at no charge to you. JAMS International can be contacted at https://www.jamsadr.com/eu-us-privacy-shield.
If, after attempting to resolve a dispute through JAMS International, you feel that your concerns about the use of your Personal Information have not been resolved, you may seek resolution of the issue through binding arbitration. For more information about the binding arbitration process, please visit http://www.privacyshield.gov.
As applicable, our store is hosted by your e-commerce platform (the “Platform”). The Platform provides us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored in the Platform’s data storage, databases and the Platform’s general application.
If you choose a direct payment gateway to complete your purchase, then the Platform stores your credit card data, which is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help to ensure the secure handling of credit card information.
Our third-party providers will only collect, use and disclose your Personal Information to the extent necessary to allow them to perform the services they provide to you and to us.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by these providers.
The Services are hosted in the United States and are intended for visitors located within the United States. If you choose to use the Services from regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your Personal Information outside of those regions to the United States for storage and processing, which may not have the same data protection laws as your jurisdiction.
Chargezen has certified with the EU-U.S. Privacy Shield framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information from European Union member countries. chargezenCommunications is subject to jurisdiction under the US Federal Trade Commission and has certified that they adhere to the EU-U.S. Privacy Shield framework of notice, choice, onward transfer, security, data integrity access and enforcement. To learn more about the EU-U.S. Privacy Shield framework, and to view the Companies’ certification, please visit https://www.privacyshield.gov/
If you are based in the European Economic Area, your Personal Information may also be held, processed and accessed outside the European Economic Area to countries that have not been determined by the European Commission to provide an adequate level of data protection, for instance the United States. In any such transfer, we will put in place appropriate data protection safeguards (e.g. European Commission’s Standard Contractual Clauses). Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. To obtain a copy of the relevant transfer mechanism or additional information on the transfers, please contact us using the contact information below.
We make reasonable efforts to protect your Personal Information by using physical and electronic safeguards designed to improve the security of the personal Information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your Personal Information.
We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when your Personal Information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the specific retention period, we take into account various factors, such as the type of Services provided to you, the nature and length of our relationship with you, and any mandatory retention periods provided by law and the statute of limitations.
We may also use web beacons, tracking technology and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages and promotions.
Below is an overview of the types of cookies we and third parties may use to collect Personal Information.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age, and no part of our Services are directed to children under 13. If you learn that a child has provided us with Personal Information in violation of this Policy, you may notify us at firstname.lastname@example.org.
We will post any adjustments to this Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share Personal Information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.
Enforcement: Chargezen will conduct compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee that Chargezen determines is in violation of this policy will be subject to disciplinary action up to and including termination of employment.
Assessment: Chargezen will conduct an annual review to ensure adherence to the Privacy Shield framework requirements and complaint handling procedures.
If you have any questions, comments or concerns about our processing activities, please contact our Privacy Compliance Officer at email@example.com or by mail at:
5792 W Jefferson Blvd
Los Angeles, CA 90016
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at:
5792 W Jefferson Blvd
Los Angeles, CA 90016