Canonical URL: https://chargezen.com/smartytap/ai-inbox

AI inbox

# An AI inbox that answers faster than your best rep.

AI sorts, sums up, drafts and routes every reply, with the conversation and the customer's history in view.

[Start SmartyTap](https://admin.chargezen.com/signup?product=smartytap)

Summaries

for every long thread

Drafts

ready for review

Routing

to the right person

The problem

AI replies only help if they understand the conversation. SmartyTap's AI inbox knows the customer, the history and what your team handles, so it speeds things up without sounding like a robot.

Capabilities

## Everything you need to sell more.

### Summaries

Long histories become a short summary before anyone replies.

### Reply drafts

Suggested answers for common questions, requests and follow-ups.

### Answers that know the customer

Replies use the customer's profile, orders, permissions and recent activity.

### Team controls

Set limits, workspaces, private settings and review steps for larger teams.

### Sends it to the right place

Sends billing, order, marketing, sales and support conversations to the right next step.

### Learn from every chat

Spot repeat questions, weak answers and missing help articles your team can fix.

Step by step

## How it works.

1

### Read the thread

AI sums up the conversation and where the customer stands.

2

### Work out what they need

Works out whether the message needs support, sales, billing, marketing, or a person.

3

### Draft the answer

Write a helpful reply with the customer's history close by.

4

### Send it on

Send the conversation to a person, a shared inbox, an automation, or the next step.

AI help

### Inbox Agent

Sums up, drafts, sorts and routes customer conversations, within the limits your team sets.

AI help where replies actually happen.

Outcomes

## What you get.

### Less repetitive work

Summaries and drafts take care of the slowest parts of the inbox.

### More precise replies

AI uses what it knows about the customer instead of guessing.

### You stay in control

Your team decides where AI drafts, routes or only makes suggestions.

> "AI belongs beside the customer thread, not in a separate box."

C

Chargezen

Product Team, SmartyTap

Related

## Explore more SmartyTap features.

[

### Team inbox

Bring in a person when a conversation needs one.

](https://chargezen.com/smartytap/team-inbox)[

### Shared inbox

Email, texts, social and support in one place.

](https://chargezen.com/smartytap/shared-inbox)[

### AI agents

AI for campaigns, automations and replies.

](https://chargezen.com/smartytap/ai-agents)

## Turn more first-time buyers into regulars.

Email, texts, forms, automations, customer data and AI, working together in one app.

[Start SmartyTap](https://admin.chargezen.com/signup?product=smartytap)[Back to SmartyTap](https://chargezen.com/smartytap)

Email + texts Migration help Inbox setup