Canonical URL: https://chargezen.com/smartytap/journeys

Automations

# Automations that sell while you sleep.

Welcome, abandoned cart, thank-you, win-back and birthday messages by email, text and more, sent at the right moment.

[Start SmartyTap](https://admin.chargezen.com/signup?product=smartytap)

Email

texts, push and in-app

Actions

and dates start them

AI

writing and results

The problem

Most automations feel like a script. Customers can tell. SmartyTap automations react to who the customer is, what they just did and what they signed up for, so every message feels like it was sent by a person.

Capabilities

## Everything you need to sell more.

### What starts them

Start automations from a signup, an abandoned cart, a purchase, inactivity, a date, or something a customer does.

### Every channel

Email, texts, push, in-app and WhatsApp in one automation. Higher plans add order messages and broadcasts.

### Paths that adapt

Change what happens next based on what customers buy, like or open.

### Send limits

Pacing, quiet hours, permission checks and limits keep customers from getting too much.

### AI help

AI writes messages, translates them, sums up results and suggests what to try next.

### Results for every step

See which messages make sales and which need work.

Step by step

## How it works.

1

### Pick the moment

Welcome, recover, educate, remind, replenish, win back, or follow up.

2

### Pick what starts it

A customer detail, a purchase, a date, an event from your systems, or an open or click.

3

### Build the steps

Add messages, waits, paths, checks and points where a person steps in.

4

### Let it adapt

Measure each step and improve it without starting over.

AI help

### Automation Assistant

Helps plan the steps, writes and translates messages, and shows where customers drop off.

Every touch responds to the last one.

Outcomes

## What you get.

### More natural timing

Customers get a message because something actually happened.

### Fewer disconnected flows

Email, texts, customer info and support history work in the same automation.

### Easier to improve

See the whole customer experience, not a pile of separate reports.

> "Great marketing feels less like automation and more like attention."

C

Chargezen

Product Team, SmartyTap

Related

## Explore more SmartyTap features.

[

### Email marketing

Create the messages your automations send.

](https://chargezen.com/smartytap/email-marketing)[

### SMS marketing

Add well-timed texts to any automation.

](https://chargezen.com/smartytap/sms-marketing)[

### AI agents

Write, translate and improve every message.

](https://chargezen.com/smartytap/ai-agents)

## Turn more first-time buyers into regulars.

Email, texts, forms, automations, customer data and AI, working together in one app.

[Start SmartyTap](https://admin.chargezen.com/signup?product=smartytap)[Back to SmartyTap](https://chargezen.com/smartytap)

Email + texts Migration help Inbox setup