--- title: "Switch from Klaviyo - SmartyTap | Chargezen" description: "Import your contacts from a CSV file, move your toll-free texting number and sync Shopify customers and orders. Then rebuild your flows in SmartyTap." url: "https://chargezen.com/smartytap/switch-from-klaviyo" lang: "en" --- Canonical URL: https://chargezen.com/smartytap/switch-from-klaviyo # Leave Klaviyo. Keep your list and your number. Import your contacts from a CSV file, move your toll-free texting number and sync Shopify customers and orders. Then rebuild your flows in SmartyTap. [Start SmartyTap](https://admin.chargezen.com/signup?product=smartytap) contact import CSV contact import texting number moves with you Toll-free texting number moves with you Pro for 25,000 contacts $199 Pro for 25,000 contacts In short Switching from Klaviyo to SmartyTap means moving three things and rebuilding the rest. Contacts come over by CSV import, your toll-free texting number moves with Bring your number, and Shopify customers and orders sync on their own; flows, templates, segments and forms are rebuilt in SmartyTap. ## Everything you need to sell more. ### Contacts by CSV Export your lists and segments from Klaviyo and import them into SmartyTap from a CSV file. ### Your texting number Move your Klaviyo toll-free number with Bring your number, so customers keep texting the number they know. ### Shopify sync Customers and orders come in from Shopify, so segments and flows know what people bought. ### Your sending domain Authenticate your domain with DNS checks, then send on a warm-up ramp so a new sender lands in the inbox. ## How it works. 1. 1 ### Export from Klaviyo Export lists, segments and your suppression list, plus each SMS subscriber's phone number and consent timestamp. 2. 2 ### Import and connect Import your contacts from CSV, leaving out people who unsubscribed, and connect Shopify. 3. 3 ### Start the number move Start Bring your number in Chargezen. Keep your Klaviyo SMS plan until the number shows Moved. 4. 4 ### Rebuild and go live Rebuild your flows, templates and forms, authenticate your domain and send your first campaign. ## Set up once, then send. The settings that keep your first SmartyTap sends on track. ### Smart Sending Skip anyone who got an email in the last 16 hours or a text in the last 24, so a busy week doesn't pile up messages. ### Quiet hours Texts wait until quiet hours end in each customer's own time zone. ### Local-time sending Pick any send time, and each contact gets the campaign at that time where they live. ### Carrier registration Register your sending number for 10DLC or toll-free texting from Chargezen. ### Domain checks and warm-up SmartyTap checks your sending domain's DNS records and ramps up volume for a new sending domain. ### Tracked links Add UTM tags to your links so sales show up in your analytics. ## What moves, and what you rebuild. Everything on one list, so nothing is left behind in Klaviyo. ### Contacts How it gets to SmartyTap Import a CSV file Good to know Export lists and segments from Klaviyo first. ### Unsubscribes and suppressions How it gets to SmartyTap Leave them out of the import Good to know Klaviyo lets you export suppressed profiles as a CSV. ### SMS consent records How it gets to SmartyTap Export from Klaviyo Good to know Klaviyo recommends exporting each subscriber's phone number and consent timestamp. Keep the file. ### Shopify customers and orders How it gets to SmartyTap Sync from Shopify Good to know No export needed. ### Toll-free texting number How it gets to SmartyTap Moves with Bring your number Good to know Don't remove the number in Klaviyo; Klaviyo says removing it is permanent. ### Short code How it gets to SmartyTap Can't move Good to know Start on a toll-free or local number in SmartyTap. ### Branded sender ID How it gets to SmartyTap Can't move Good to know Klaviyo says porting isn't available for branded sender IDs. ### Flows How it gets to SmartyTap Rebuild Good to know Welcome, abandoned checkout, browse abandonment, back-in-stock, birthday, after-purchase and win-back. ### Email templates How it gets to SmartyTap Rebuild Good to know Save headers, offers and footers as brand blocks to reuse. ### Segments How it gets to SmartyTap Rebuild Good to know Add subscription and loyalty conditions. ### Signup forms How it gets to SmartyTap Rebuild Good to know Popups and embedded forms. ### Past campaign reports How it gets to SmartyTap Stay in Klaviyo Good to know Export what you want to keep before you close the account. Klaviyo facts from [How to migrate off of Klaviyo](https://help.klaviyo.com/hc/en-us/articles/4401830387099), checked October 19, 2026. Step-by-step number move: [Moving from Klaviyo](https://chargezen.com/docs/concierge/porting/klaviyo). AI help ## Campaign Agent Writes subject lines, preview text and emails for the flows you rebuild, and suggests who to send them to. Every draft is yours to edit before it sends. ## What you get. ### Email and texts on one plan Pro is $199 a month for 25,000 contacts, 250,000 emails and 2,500 SMS credits. ### Replies in one inbox Answers to your emails and texts land in one team inbox, with the customer's history. ### Help moving over Add Chargezen Services and our team moves your data over and sets you up. ## Turn more first-time buyers into regulars. Email, texts, forms, automations, customer data and AI, working together in one app. [Start SmartyTap](https://admin.chargezen.com/signup?product=smartytap) [Back to SmartyTap](https://chargezen.com/smartytap) * Email + texts * Migration help * Inbox setup ## Common questions ### What moves from Klaviyo to SmartyTap? Switching from Klaviyo to SmartyTap means moving three things and rebuilding the rest. Contacts come over by CSV import, your toll-free texting number moves with Bring your number, and Shopify customers and orders sync on their own; flows, templates, segments and forms are rebuilt in SmartyTap. ### Can I keep my Klaviyo texting number? A Klaviyo toll-free number can move to Chargezen with Bring your number. Keep your Klaviyo SMS plan running and don't remove the number until Chargezen shows it as Moved, because Klaviyo says removing a number is permanent. Short codes can't move to Chargezen, and Klaviyo says branded sender IDs can't be ported. ### Do my flows move automatically? No. You rebuild them in SmartyTap. Welcome, abandoned checkout, browse abandonment, back-in-stock, birthday, after-purchase and win-back flows are all available, and Campaign Agent can draft the messages. ### How much does SmartyTap cost? SmartyTap Starter is $20 a month for 2,500 contacts, 25,000 emails and 250 SMS credits. Pro is $199 a month, or $1,990 a year, for 25,000 contacts, 250,000 emails and 2,500 SMS credits. Texts are priced at 2ยข per message part. ### Can Chargezen do the move for me? Yes. Chargezen Services is a $499-a-month add-on to any plan: our team moves your data over and gets you set up. ## Explore more SmartyTap features. [ ### SmartyTap vs Klaviyo Email and SMS prices at 25,000 contacts.](https://chargezen.com/compare/klaviyo) [ ### Moving from Klaviyo Step by step: move your toll-free number.](https://chargezen.com/docs/concierge/porting/klaviyo) [ ### Bring your number Keep the number customers already text.](https://chargezen.com/concierge/features/bring-your-number) [ ### SmartyTap pricing Contacts, emails and SMS credits by plan.](https://chargezen.com/smartytap/pricing) [ ### Automations Welcome, cart and win-back messages that send themselves.](https://chargezen.com/smartytap/journeys) [ ### Klaviyo SMS alternatives Texting apps compared.](https://chargezen.com/alternatives/klaviyo-sms) [ ### Glossary: number porting How a phone number moves between providers.](https://chargezen.com/glossary/number-porting)