Canonical URL: https://chargezen.com/subscriptions/churn-prevention

Churn prevention

# You worked hard for every subscriber. Keep them.

Chargezen saves subscribers at every point they might leave: when they try to cancel, when a payment fails, and after they have gone.

[Start Subscriptions](https://admin.chargezen.com/signup?product=subscriptions)

Cancel

personal save offers

Payments

smart retries and reminders

$0

commission or transaction fees

The problem

Most subscription revenue is lost quietly. Some subscribers click cancel because nothing gave them a reason to stay. Others never meant to leave: their card expired. And the ones who left are rarely asked back. Each of those is a fixable leak.

## Three ways subscribers leave, three ways to keep them

### Cancellation prevention

Ask why, then offer the right thing: a skip, a swap, a discount, a gift or a pause. Fall back to a stronger offer if the first one is not enough.

### Failed payment recovery

Retry at the times a charge is most likely to go through, and send friendly reminders with a one-tap link to update the card.

### Win-backs

Reach former subscribers with offers based on what they bought and why they left. They resubscribe in one click, no login.

## Built to keep improving

### Cancellation reasons you can act on

See why people leave, by product and by order number, so you fix the cause, not just the symptom.

### Test what works

Compare offers and messages against each other and keep the winners.

### Abuse protection

Limit how often one subscriber can claim a save offer.

### Rewards in the moment

Remind subscribers of unused credits and upcoming rewards right when they consider leaving.

### AI that steps in

Concierge spots subscribers at risk and reaches out by text or email before they cancel.

### No fee on saves

Every subscriber you keep is revenue you keep. No commission, ever.

## Common questions

### What is subscription churn?

Churn is the share of subscribers who stop their subscription in a period. Voluntary churn is when they choose to cancel; involuntary churn is when a payment fails and the subscription lapses.

### How does Chargezen reduce churn?

With cancellation flows that offer personal reasons to stay, smart retries and reminders for failed payments, and win-back campaigns for subscribers who already left.

### Do you take a cut of saved revenue?

No. Chargezen Subscriptions is a flat $199 a month for Shopify Advanced and Plus stores, with no commission or transaction fees.

## Keep exploring

[

### Cancellation prevention

Personal save offers that give subscribers a reason to stay.

](https://chargezen.com/subscriptions/cancellation-prevention)[

### Failed payment recovery

Smart retries and reminders that recover payments automatically.

](https://chargezen.com/features/smart-dunning)[

### Win-backs

Bring former subscribers back with one-click reactivation.

](https://chargezen.com/subscriptions/win-backs)

## Grow subscriptions without giving up a cut.

$199 a month for Shopify Advanced and Plus stores. No commission and no transaction fees, however big you grow.

[Start Subscriptions](https://admin.chargezen.com/signup?product=subscriptions)[See pricing](https://chargezen.com/pricing)