---
title: "Subscription customer portal for Shopify brands | Chargezen"
description: "A subscription portal on Shopify where customers skip, swap, reschedule and add to orders, with password-free sign-in, your branding and AI help."
url: "https://chargezen.com/subscriptions/customer-portal"
lang: "en"
---

Canonical URL: https://chargezen.com/subscriptions/customer-portal

# A subscription portal your customers actually use.

Subscribers skip, swap, reschedule and add to their next order in a few taps, with no password to remember. It looks like your store, speaks their language and has AI help close by.

[Start Subscriptions](https://admin.chargezen.com/signup?product=subscriptions)

sign in from a link

No password

sign in from a link

to match your brand

No code

to match your brand

in the same launcher

AI help

in the same launcher

The problem

When changing a subscription is hard, cancelling looks easier. Subscribers who can't find the skip button email support or leave. A portal that makes every change easy keeps them subscribed and keeps your team out of the inbox.

## Every change, a few taps away

### Skip or reschedule

Push the next order back or pick a new date when they have enough.

### Swap products

Switch flavor, size or variant without starting a new subscription.

### Ship now

Running low? Send the next order today.

### Add to the next order

Drop one-time items into the upcoming box, and see offers picked for them.

### Change how often

Get deliveries more or less often as their routine changes.

### Update address and payment

Keep shipping and card details current in seconds.

## Sign in without a password

### Password-free sign-in

Subscribers get a sign-in link by email, so they never need to set or reset a password.

### Shopify customer accounts

Subscriptions show up inside Shopify customer accounts, next to their orders.

### A link in every email

Upcoming order and reminder emails take subscribers straight into their portal.

## Your brand, their language

### Branded without code

Set colors, layout and wording from the admin to match your store.

### Translated

Show the portal in your subscribers' language, and edit any label to fit your voice.

### AI help close by

Concierge sits in the same launcher and makes changes for subscribers by chat when they would rather ask.

### Rewards and referrals

Credits, rewards and a referral link live where subscribers manage their orders.

### Your cancellation flow

Subscribers can always cancel, after seeing the save offers you set.

### Your team can step in

Staff can make the same changes for any subscriber from the admin.

## Grow subscriptions without giving up a cut.

$199 a month for Shopify Advanced and Plus stores. No commission and no transaction fees, however big you grow.

[Start Subscriptions](https://admin.chargezen.com/signup?product=subscriptions) [See pricing](https://chargezen.com/pricing)

## Common questions

### What can subscribers do in the portal?

Skip or reschedule an order, swap products, ship now, add one-time items, change how often they get deliveries, update their address and payment method, and pause or cancel.

### Do subscribers need a password?

No. They sign in with a link sent to their email, or through Shopify customer accounts.

### Can I make the portal look like my store?

Yes. Set colors, layout and wording from the admin, with no code.

### Can subscribers cancel from the portal?

Yes. They see your cancellation flow and save offers first, and they can always finish cancelling.

### How much does it cost?

The portal is part of Chargezen Subscriptions: $199 a month for Shopify Advanced and Plus stores, with no commission or transaction fees.

## Keep exploring

[

### Quick actions

One-tap skip, swap and reactivate buttons for the emails you already send.](https://chargezen.com/subscriptions/quick-actions)

[

### Cancellation prevention

Personal save offers that give subscribers a reason to stay.](https://chargezen.com/subscriptions/cancellation-prevention)

[

### Manage by text and chat

Subscribers skip, swap and update by text, chat or phone with AI.](https://chargezen.com/subscriptions/customer-concierge)

[

### Upsells and cross-sells

Turn one-time buyers into subscribers and grow every order.](https://chargezen.com/subscriptions/upsells-and-cross-sells)

[

### Customer subscription portal

What a subscription portal is and what subscribers expect from one.](https://chargezen.com/glossary/customer-subscription-portal)

[

### Product swap

How letting subscribers switch products keeps them subscribed.](https://chargezen.com/glossary/product-swap)