--- title: "Shopify subscription workflows and automation | Chargezen" description: "Automate what happens after every subscription order: Chargezen swaps products, adds gifts, applies discounts and sends emails and texts on the rules you set." url: "https://chargezen.com/subscriptions/workflows" lang: "en" --- Canonical URL: https://chargezen.com/subscriptions/workflows # Subscription workflows: automate what happens after every order. Pick a moment, set who it applies to and choose what happens next. Chargezen swaps products, adds gifts, applies discounts, tags orders and sends emails and texts on its own, right on time. [Start Subscriptions](https://admin.chargezen.com/signup?product=subscriptions) subscription events to start from 18 subscription events to start from of wait time on any step 30 days of wait time on any step to build or change one No code to build or change one The problem After the first order, most subscription programs treat every subscriber the same. Moving a starter kit to refills, thanking a loyal subscriber or tagging orders for the warehouse becomes a manual job nobody has time for, so it doesn't happen. ## Start from any subscription moment ### New subscription Welcome subscribers, tag their first order or add a trial period. ### Renewal paid React to every paid renewal, or only after a set number of orders. ### Upcoming renewal Act before the next charge, with a different message by cancellation risk. ### Payment failed or recovered Step in on the first decline, each retry, the last try or the recovery. ### Skip or swap Follow up when a subscriber skips an order or swaps a product. ### Pause, cancel or restart Respond to every change of status, and tell your team when a customer made it. ## Only for the subscribers it fits ### Products and plans Match subscriptions by product, variant, plan or plan group. ### Customer tags Include or leave out customers with a tag. ### Order history Use how many orders a customer placed or how much they spent. ### Loyalty Count paid billing cycles, in total or in a row. ### Cancellation risk Treat high, medium and low risk subscribers differently before renewal. ### Who made the change Tell apart changes made by the customer from changes made by your team. ## Your notifications are workflows too Every subscription email, text and order tag Chargezen sends starts as a workflow you can open and change. ### Ready on day one Welcome, renewal, failed payment, price change and out-of-stock messages come set up. ### Edit or switch off Change the conditions, add steps or set any of them to Draft. ### Store alerts Email your team when a customer pauses, restarts or cancels. ## How it works 1. 1 ### Choose the event One or more subscription moments start the workflow. 2. 2 ### Add conditions Narrow it to the subscribers it is meant for. 3. 3 ### Add actions Swaps, gifts, discounts, tags and messages, in order. 4. 4 ### Set the timing Run right away or wait up to 30 days, then turn it on. ## Then make it happen ### Starter to refill Change the plan or swap the product after the first order. ### Add a product or gift Put a product in the next order as a one-time extra, or add it to every order. ### Apply a discount Add or remove a discount on the subscription. ### Add a trial period Give new or returning subscribers a trial before the first charge. ### Tag the customer or order Keep your team, warehouse and other apps in step. ### Send an email or text Pick the message, and wait up to 30 days before any step. ## Grow subscriptions without giving up a cut. $199 a month for Shopify Advanced and Plus stores. No commission and no transaction fees, however big you grow. [Start Subscriptions](https://admin.chargezen.com/signup?product=subscriptions) [See pricing](https://chargezen.com/pricing) ## Common questions ### What is a subscription workflow? A rule that runs on its own: when something happens to a subscription, and the subscriber matches your conditions, Chargezen takes the actions you chose. ### What can start a workflow? New, paused, resumed, restarted, cancelled and expired subscriptions; paid, failed, retried and recovered payments; upcoming renewals; skips and swaps; price changes; renewals held for stock; and payment method problems. ### Can a workflow wait before it acts? Yes. Set a wait of up to 30 days for the whole workflow and for each action. ### Are the emails Chargezen sends workflows? Yes. Each subscription email, text and order tag is a default workflow. You can edit it or set it to Draft. ### Do workflows cost extra? No. They are part of Chargezen Subscriptions: $199 a month for Shopify Advanced and Plus stores, with no commission or transaction fees. ## Keep exploring [ ### Quick actions One-tap skip, swap and reactivate buttons for the emails you already send.](https://chargezen.com/subscriptions/quick-actions) [ ### Failed payment recovery Smart retries and reminders that recover payments automatically.](https://chargezen.com/subscriptions/failed-payment-recovery) [ ### Win-backs Bring former subscribers back with one-click reactivation.](https://chargezen.com/subscriptions/win-backs) [ ### Subscription rewards Credits, free gifts, milestones and punch cards for subscribers.](https://chargezen.com/subscriptions/subscription-rewards) [ ### Skip delivery What skipping means for a subscription and why it beats a cancel.](https://chargezen.com/glossary/skip-delivery) [ ### Churn prediction How spotting at-risk subscribers early lets you act before they leave.](https://chargezen.com/glossary/churn-prediction)