Background
Legal

Acceptable Use Policy

This policy outlines the rules and guidelines for using Chargezen's services responsibly. Violations may result in immediate account suspension or termination.

Effective: January 4, 2026All Users & Merchants

Overview

This Acceptable Use Policy ("AUP") governs your use of Chargezen's services, including but not limited to CheckoutOS, Subscriptions, SmartyTap, Spark!, Concierge, Data Intelligence, and Zen AI (collectively, "Services").

By using our Services, you agree to comply with this AUP. Chargezen reserves the right to modify this AUP at any time. We will notify you of material changes, but it is your responsibility to review this policy periodically.

Violations of this AUP may result in:

  • Immediate suspension or termination of your account
  • Removal of offending content or products
  • Reporting to law enforcement authorities
  • Civil liability for damages caused
  • Permanent ban from Chargezen services

Prohibited Products & Services

The following categories of products, services, and activities are strictly prohibited on Chargezen.

Illegal Products & Services

  • Controlled substances, illegal drugs, or drug paraphernalia
  • Weapons, ammunition, or explosives (where prohibited by law)
  • Counterfeit goods or unauthorized replicas
  • Stolen property or goods obtained through illegal means
  • Human trafficking or exploitation of any kind
  • Products that infringe on intellectual property rights
  • Prescription medications without proper licensing
  • Goods that violate export control laws or sanctions

Regulated Industries (Without Proper Licensing)

  • Financial services requiring registration (securities, loans, investments)
  • Gambling, lotteries, or betting services
  • Adult content or services (without age verification)
  • Cannabis or CBD products (in prohibited jurisdictions)
  • Tobacco, vaping products, or nicotine delivery systems
  • Alcohol sales (without proper licensing and age verification)
  • Healthcare services requiring professional licensing
  • Legal services in jurisdictions requiring bar admission

Fraudulent & Deceptive Practices

  • Pyramid schemes, Ponzi schemes, or multi-level marketing scams
  • Get-rich-quick schemes or unrealistic income claims
  • Fake reviews, testimonials, or endorsements
  • Phishing, identity theft, or social engineering
  • Misleading advertising or bait-and-switch tactics
  • Fake charities or fraudulent fundraising
  • Price gouging during emergencies or disasters
  • Hidden fees or deceptive pricing practices

Harmful Content

  • Content promoting violence, terrorism, or hate speech
  • Child exploitation material of any kind
  • Harassment, bullying, or doxxing
  • Self-harm or suicide promotion
  • Malware, viruses, or malicious software
  • Privacy violations or unauthorized data collection
  • Defamatory or libelous content
  • Content that violates court orders or legal injunctions

System & Platform Abuse

The following technical activities are prohibited and may result in immediate account suspension.

Resource Abuse

Using excessive bandwidth, storage, or computing resources beyond normal business operations

API Abuse

Excessive API calls, scraping, or automated requests that degrade service for other users

Security Testing

Unauthorized security testing, penetration testing, or vulnerability scanning without written consent

Circumvention

Attempting to bypass rate limits, access controls, or security measures

Data Harvesting

Unauthorized collection, scraping, or harvesting of user data from the platform

Service Manipulation

Manipulating metrics, analytics, or other platform measurements

Communication & Marketing Rules

When using Chargezen's communication tools, you must comply with all applicable laws and the following guidelines.

SMS & Voice (SmartyTap)

  • Obtain explicit prior written consent before sending marketing messages
  • Include clear opt-out instructions in every message
  • Honor opt-out requests within 24 hours
  • Do not send messages outside permitted hours (8 AM - 9 PM recipient local time)
  • Identify your business name in all messages
  • Do not use misleading sender IDs or caller IDs
  • Maintain accurate consent records for at least 5 years
  • Comply with TCPA, CTIA guidelines, and carrier requirements

Email Marketing

  • Only send to recipients who have opted in
  • Include valid physical postal address
  • Provide clear and functioning unsubscribe mechanism
  • Honor unsubscribe requests within 10 business days
  • Do not use deceptive subject lines or sender information
  • Comply with CAN-SPAM, GDPR, and CASL requirements
  • Do not purchase or rent email lists
  • Maintain suppression lists and honor previous opt-outs

Affiliate Marketing (Spark!)

  • Require affiliates to disclose their relationship clearly
  • Ensure affiliates comply with FTC Endorsement Guides
  • Prohibit false claims or misleading testimonials
  • Monitor affiliate activities for compliance
  • Terminate affiliates who violate guidelines
  • Do not incentivize fake reviews or ratings
  • Require truthful and substantiated claims
  • Maintain records of affiliate disclosures and compliance

Data Protection Requirements

You Must:

  • Obtain proper consent for data collection
  • Implement appropriate security measures
  • Honor data subject access requests
  • Report data breaches promptly
  • Maintain accurate privacy policies
  • Process data only for stated purposes

You Must Not:

  • Sell personal data without consent
  • Use data for undisclosed purposes
  • Share data with unauthorized parties
  • Retain data longer than necessary
  • Circumvent privacy controls
  • Ignore opt-out or deletion requests

Enforcement & Violations

Chargezen actively monitors for AUP violations and may take the following actions without prior notice:

  • First Violation: Warning notice and request for immediate remediation
  • Second Violation: Temporary account suspension pending review
  • Severe Violations: Immediate termination without refund
  • Illegal Activity: Reporting to law enforcement and permanent ban

Chargezen reserves the right to immediately terminate any account engaged in illegal activity without following the graduated response above.

Reporting Violations

If you believe a Chargezen merchant or user is violating this Acceptable Use Policy, please report it immediately.

General AUP Violations

abuse@chargezen.com

Copyright/DMCA

dmca@chargezen.com

Security Issues

security@chargezen.com

Questions About This Policy?

Our legal team is available to clarify any aspects of this Acceptable Use Policy and help you ensure compliance.

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