The Intercom alternative
built for Shopify brands
Intercom pioneered modern messaging and its Fin AI agent is strong. Concierge adds AI that remembers each customer across chat, phone, text, WhatsApp and email, and gets problems solved in your store, priced on credits instead of seats.One memory across every channel.
Self-serve software or help with setup and migration.
Side by side
See exactly what you get with each one.
Who each one is best for. Choose Intercom if you run a larger support team, often in software, that wants a top-tier AI agent priced per outcome on top of a per-seat inbox. Choose Concierge if you want AI agents that answer customers by chat, phone, text, WhatsApp and email, and can look up orders, start returns and change subscriptions, priced on credits instead of seats.
Checked October 16, 2026. Intercom’s company now goes by Fin, and Salesforce agreed to acquire it in June 2026. Intercom facts come from Intercom pricing, Intercom plans explained, Intercom usage-based channels, the Intercom Shopify app and Salesforce’s acquisition of Fin. “Not listed” means those pages didn’t name the feature when we checked, not that Intercom can’t do it.
| Feature | Intercom | Chargezen |
|---|---|---|
| Live chat and email Website chat and support email | Included | Included |
| AI agent AI that resolves questions on its own | Fin, $0.99 per outcome | Included in credits |
| Phone calls Answer customer calls | Usage-based | AI answers calls |
| Texts and WhatsApp Two-way messaging | Pay as you go | Included |
| One memory of each customer The whole story across every channel | Not listed | Included |
| Shopify order actions Handle orders from the conversation | Refunds, cancels, address edits | Cancels orders, starts returns, tracks orders |
| Subscription changes Pause, skip, swap or cancel subscriptions | Not listed | Included |
| Back-office work Runs reports, portals and spreadsheets on its own | Not listed | Included |
| Help center Self-service articles | Included | Learns from your help docs |
| Seats How team members are billed | $29–$132 per seat a month | No per-seat fees |
Intercom
- Live chat and email
- Included
- AI agent
- Fin, $0.99 per outcome
- Phone calls
- Usage-based
- Texts and WhatsApp
- Pay as you go
- One memory of each customer
- Not listed
- Shopify order actions
- Refunds, cancels, address edits
- Subscription changes
- Not listed
- Back-office work
- Not listed
- Help center
- Included
- Seats
- $29–$132 per seat a month
Chargezen
- Live chat and email
- Included
- AI agent
- Included in credits
- Phone calls
- AI answers calls
- Texts and WhatsApp
- Included
- One memory of each customer
- Included
- Shopify order actions
- Cancels orders, starts returns, tracks orders
- Subscription changes
- Included
- Back-office work
- Included
- Help center
- Learns from your help docs
- Seats
- No per-seat fees
What you’d really pay
An example support team: 5 people and 1,000 AI resolutions a month.
Intercom
- Advanced, annual billing
- $85/seat/mo
- 5 seats for a year
- $5,100
- Fin AI agent
- $0.99 per outcome
- 1,000 outcomes a month for a year
- $11,880
Estimated Annual Cost
$16,980/year
Texts, WhatsApp and phone are billed as you use them on top. Essential is $29 and Expert $132 per seat a month, billed annually. Intercom pricing, checked October 16, 2026.
Chargezen
- Concierge Pro, annual billing
- $1,990/yr with 199,000 credits a month
- Seats
- No per-seat fees
- More credits
- $1 per 1,000
- Texts
- 2¢ per message part
- Calls
- Billed as you use them
Annual Cost
$1,990/year + usage
Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. Chargezen pricing.
Plan your move from Intercom
Check your data, billing dates and launch plan before you switch.
Talk through your move- 01
Connect your channels
Add your support email, chat, phone number, texts and WhatsApp.
- 02
Teach it your store
Concierge learns from your help docs, website, store and past answers.
- 03
Set the rules
Choose what Concierge may do on its own and when it passes a conversation to your team.
- 04
Switch the widget
Replace the Intercom messenger with Concierge chat when you are ready.
Why brands switch to Chargezen
Unified Platform
Run AI agents, texts and email, upsells, creators and subscriptions from one place.
AI-Powered
AI agents answer customers, follow up and handle everyday busywork for your team.
Clear Pricing
See prices and usage costs, billed monthly or yearly.
Ready to switch from Intercom?
See the products, prices and setup help that fit your brand.
Common questions
Intercom is $29, $85 or $132 per seat a month billed annually, and its Fin AI agent is $0.99 per outcome, with texts, WhatsApp and phone billed as you use them (checked October 16, 2026). Five Advanced seats and 1,000 Fin outcomes a month come to about $16,980 a year. Concierge Pro is $1,990 a year with 199,000 credits a month and no per-seat fees.
Intercom’s company rebranded as Fin in 2026, and Salesforce agreed to acquire it in June 2026. The Intercom product and pricing page are still live.
Concierge answers chat, phone, text, WhatsApp and email with one memory of each customer, and can cancel orders, start returns and change subscriptions within your rules. It can also do back-office work, like running reports and filling in portals and spreadsheets.
