California Privacy Rights
This notice supplements our Privacy Policy and applies to California residents under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
Scope of This Notice
This California Privacy Notice ("Notice") applies to California residents and supplements our mainPrivacy Policy. It describes how Chargezen collects, uses, discloses, and otherwise processes personal information of California residents, and explains your rights under California law.
Under the CCPA, "personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.
This Notice does not apply to:
- Personal information of Chargezen employees, job applicants, contractors, or similar individuals
- Personal information collected in business-to-business communications
- Personal information exempt under other California or federal privacy laws
Categories of Personal Information
The following table describes the categories of personal information we collect, the sources, purposes, and third parties with whom we share it.
| Category | Examples | Sources | Purposes | Shared With |
|---|---|---|---|---|
| Identifiers | Name, email address, phone number, IP address, account credentials, unique device identifiers | Directly from you, automatically collected, business partners | Account creation, authentication, customer support, fraud prevention | Service providers, payment processors, analytics providers |
| Commercial Information | Purchase history, subscription details, payment records, product preferences | Directly from you, transaction records, connected platforms (e.g., Shopify) | Order fulfillment, billing, personalization, analytics | Payment processors, fulfillment partners, connected e-commerce platforms |
| Internet/Network Activity | Browsing history on our services, search queries, interaction data, clickstream data | Automatically collected via cookies, pixels, and similar technologies | Service improvement, analytics, personalization, security | Analytics providers, advertising partners (with consent) |
| Geolocation Data | Approximate location based on IP address, precise location (if permitted) | Automatically collected, device settings | Service delivery, fraud prevention, compliance, localization | Service providers, fraud prevention services |
| Professional/Employment Information | Job title, company name, business address, industry | Directly from you, publicly available sources, business partners | Account setup, business communications, sales and marketing | CRM providers, marketing platforms |
| Inferences | Customer segments, predicted preferences, churn risk scores, engagement likelihood | Derived from other personal information using analytics and AI | Personalization, service improvement, predictive features | Not shared with third parties |
| Sensitive Personal Information | Account login credentials, payment card information (processed by Stripe) | Directly from you | Authentication, payment processing | Payment processors (PCI-compliant), authentication services |
Notice Regarding Sale and Sharing
Chargezen does not "sell" your personal information in the traditional sense (i.e., for monetary consideration). However, some of our advertising and analytics activities may constitute "sharing" of personal information for cross-context behavioral advertising under CCPA.
We may share identifiers and internet activity information with advertising partners to deliver targeted advertisements. You have the right to opt out of this sharing.
Your California Privacy Rights
California residents have the following rights under the CCPA/CPRA.
Right to Know
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete
You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as completing a transaction, detecting security incidents, or complying with legal obligations).
Right to Correct
You have the right to request that we correct inaccurate personal information we maintain about you, taking into account the nature of the information and the purposes of processing.
Right to Opt-Out of Sale/Sharing
You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. Chargezen does not sell personal information in the traditional sense, but some data sharing for advertising may constitute a "sale" under CCPA.
Right to Limit Use of Sensitive Information
You have the right to limit our use and disclosure of your sensitive personal information to purposes necessary to perform the services you request.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, provide different quality of service, or suggest that you will receive different prices or quality.
How to Exercise Your Rights
Submit a Request
- 1.Opt-out: Email a Do Not Sell or Share request to our privacy team.
- 2.Email: Send a request to privacy@chargezen.com
- 3.Phone: Call us toll-free at 1-800-555-1234
Verification Process
To protect your privacy, we must verify your identity before fulfilling your request. We will:
- Match information you provide to what we have on file
- Request additional information if needed
- Respond within 45 days (may extend by 45 more days if needed)
Authorized Agents
You may designate an authorized agent to submit requests on your behalf. We will require the agent to provide proof of your written authorization and may still require you to verify your identity directly with us.
Request Metrics (Previous 12 Months)
As required by the CCPA, we disclose the following metrics about consumer requests received in the previous calendar year.
| Request Type | Received | Completed | Avg. Days to Complete |
|---|---|---|---|
| Requests to Know | 47 | 45 | 12 |
| Requests to Delete | 156 | 152 | 8 |
| Requests to Correct | 23 | 23 | 5 |
| Opt-Out Requests | 89 | 89 | 1 |
Last updated: December 2025. Metrics are updated annually in January.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. For details on specific retention periods, please see our Data Retention Policy.
Contact Us
If you have questions about this Notice or our privacy practices, please contact us:
Privacy Team
privacy@chargezen.comMailing Address
Chargezen Corporation
Attn: Privacy Team
611 Gateway Boulevard, Floor 2
South San Francisco, CA 94080
Manage Your Privacy
Exercise your privacy rights or learn more about how we protect your personal information.
