SmartyTap
Every moment in step.

Turn first-time buyers into regulars with email, texts, calls and chat that all know the customer. Welcome new customers, win back lost carts and answer every reply, with email, texts, forms and AI working together behind the scenes.

Plans for every list size, with help getting started if you want it.

  • One customer view
  • Messages that know the customer
  • AI that helps you write
  • Your team steps in when needed

Your current tools can send messages. They can't connect the dots.

SmartyTap is Chargezen’s email and text marketing app for online brands, with calls and chat sharing one customer record. Most brands use one app for automations, another for email, another for texts, another for calls. SmartyTap does all of it in one place, with AI to help.

  • Email platforms

    Email is only one way you talk to customers. The rest happens somewhere else.

  • SMS platforms

    A good text needs to know what the customer bought, opened, agreed to and said last.

  • Automation tools

    Automated messages still depend on forms, texts and support living in other apps.

  • Phone systems

    When a customer calls, your team should know which message they are calling about.

Pick who to reach. Write the message. Send the email or text. Answer when they reply.

SmartyTap keeps it all on one customer record, with AI helping at every step.

Channels

Every message, one place.

Email

Campaigns, newsletters, templates and scheduled sends.

Texts

Texts and picture messages, opt-outs handled, SMS credits included. MMS can use more credits.

Forms

Popups and signup forms that learn a little more each visit.

Automations

Welcome, abandoned cart, after-purchase, win-back and birthday-style messages.

WhatsApp

Reach customers around the world on WhatsApp.

Push

Push and in-app messages for your mobile app.

Messages that know the customer.

Pick who to reach, write the message, send it and handle the reply, all from the customer's record.

AI that helps you write

Draft subject lines, emails and campaigns, translate them, and get ideas for who to send them to.

All your customer info

Bring in customers from Shopify or a spreadsheet, then group them by what they buy and what they've agreed to receive.

Replies and phone follow-up

When a customer replies or calls, your team sees the message they're answering, with saved replies and AI help.

What SmartyTap does.

Email and text marketing, customer conversations and follow-up, in one product.

Create and send campaigns.

One place to build newsletters, scheduled emails, text reminders, order updates and after-purchase follow-ups.

Know who you're talking to.

Your messages use what customers bought, clicked and said, not just their email address.

Send the right message next.

Automations that use email and text together. AI helps write, translate and sort replies.

Publish, listen, and reply.

Turn campaigns into web pages and social posts, and answer every reply from one inbox.

One app instead of four.

SmartyTap isn't just another email or texting app. It brings email, texts, AI, automations, support and phone follow-up together, so you can replace several apps with one.

The old stack · 5 vendors

Automation apps. Email apps. Texting apps. Phone systems.

One app for automations, another for email, another for texts, another for calls, and AI added to whichever one happens to be open.

SmartyTap · 1 app, with AI built in

Email. Texts. Automations. Support. Calls. AI.

One product to write, send, automate, answer and improve, all from the same customer record.

Side by side

SmartyTap next to the apps you use now.

  • Email apps. Good at email, but texts, replies and phone calls live somewhere else.

    SmartyTap. Emails, newsletters, AI writing help and follow-ups all share one customer record.

  • Texting apps. Texts go out fast, but emails, signups, orders and support are bolted on later.

    SmartyTap. Texts work right alongside email, signup forms, customer groups, AI help and support.

  • Automation apps. Automations can be precise, but the messages, texts, forms and replies are spread across apps.

    SmartyTap. Automations include writing, sending by email and text, AI drafts, customer groups, replies and reports.

  • Phone systems. Calls come in after the customer has already clicked, bought, replied, complained or left.

    SmartyTap. Your inbox, support tickets and phone calls all link back to the messages that started them.

Pricing

SmartyTap pricing

Pick a plan by how many contacts you have and how many emails and texts you send.

Pay monthly, or choose annual billing.

Launch SmartyTap

Starter

$20per month

Included in your plan

For brands starting email and text marketing with a smaller list.

Start with Starter

Included

  • Up to 2,500 contacts
  • 25,000 email sends per month
  • 250 SMS credits/segments per month
  • 1 workspace
  • 3 custom customer fields

Built in

  • Email campaigns, newsletters, templates, drag-and-drop editing, and scheduled sends
  • Lists, customer groups, signup forms, popups and opt-in tracking
  • Welcome, abandoned cart, after-purchase, win-back and birthday automations
  • AI subject lines, emails, campaign drafts and customer group ideas. These run on Finn credits: none included, and you can add them

2.5k contacts · 25k emails/mo · 250 SMS credits/segments/mo

Grow with SmartyTap, recommended

Pro

$166per month

Billed yearly at $1,990

Included in your plan

For brands marketing to a bigger list.

Start with Pro

Included

  • Up to 25,000 contacts
  • 250,000 email sends per month
  • 2,500 SMS credits/segments per month
  • 25,000 Finn credits per month
  • 1 workspace
  • 3 custom customer fields

Built in

  • Everything in Starter, with ten times the contacts, emails and SMS credits
  • Welcome, abandoned cart, after-purchase, win-back and birthday automations
  • AI subject lines, emails, campaign drafts and customer group ideas
  • Add Chargezen Services to move your list over and get set up

25k contacts · 250k emails/mo · 2,500 SMS credits/segments/mo

Enterprise rollout

Enterprise

Custom

Annual billing

Text volume set with you, short codes, international texting and carrier approvals.

For brands with 250k+ contacts, several brands, or strict security and compliance needs.

Contact sales

Included

  • Starts at 250,000 contacts
  • 2,500,000 email sends per month
  • SMS and AI pools tailored with your team
  • Multi-brand workspaces
  • Customer data volumes sized for your rollout

Built in

  • A sending plan built for high volume, so your emails land in the inbox
  • Short codes, international texting and carrier approvals handled with you
  • Controls over what the AI can do and how much it can use
  • Data exports, custom connections, activity history, Slack support and a guaranteed response time

250k+ contacts · 2.5M+ emails/mo · SLA + dedicated team

MMS can use more SMS credits than a text.

Compare every plan.

Contacts, emails, texts, AI, automations, data and support, side by side.

Marketing capacity

Starter:Up to 2,500 contacts, 25,000 email sends per month, 250 SMS credits/segments per month, 1 workspace, and 3 custom customer fields.

Pro:Up to 25,000 contacts, 250,000 email sends per month, 2,500 SMS credits/segments per month, 25,000 Finn credits per month, 1 workspace, and 3 custom customer fields.

Enterprise:Starts at 250,000 contacts, 2,500,000 email sends per month, SMS and AI pools tailored with your team, multi-brand workspaces, and customer data volumes sized for your rollout.

Email marketing

Starter:Campaigns, newsletters, templates, drag-and-drop editor, and scheduling.

Pro:Campaigns, newsletters, templates, drag-and-drop editor, and scheduling.

Enterprise:A sending plan built for high volume, so your emails land in the inbox.

Texts

Starter:250 included SMS credits/segments per month, permission tracking, opt-outs and text automations.

Pro:2,500 included SMS credits/segments per month, permission tracking, opt-outs and text automations.

Enterprise:Text volume set with you, short codes, international texting and carrier approvals.

Other channels

Starter:Email, texts, signup forms, popups, and sending data to 5 other apps.

Pro:Email, texts, signup forms, popups, and sending data to 5 other apps.

Enterprise:The channels you need, your own email server if you have one, and help connecting your systems.

Signup forms

Starter:Popups, signup forms, opt-in checkboxes, and a welcome message for new signups.

Pro:Popups, signup forms, opt-in checkboxes, and a welcome message for new signups.

Enterprise:Signup rules by country, a privacy review, and control over how long data is kept.

Contacts and customer groups

Starter:2,500 contacts, customer details, lists and saved groups.

Pro:25,000 contacts, customer details, lists and saved groups.

Enterprise:250,000+ contacts, customer records across several brands, and customer groups by region.

Automations

Starter:Welcome, abandoned cart, after-purchase, win-back and date-based messages, with simple if/then steps.

Pro:Welcome, abandoned cart, after-purchase, win-back and date-based messages, with simple if/then steps.

Enterprise:Automations that need sign-off, automations across several brands, and a record of every change.

AI features

Starter:AI subject lines, emails, campaign drafts and customer group ideas. These run on Finn credits: none included, and you can add them.

Pro:25,000 Finn credits per month for subject lines, emails, campaign drafts and customer group ideas.

Enterprise:Finn credits set with you, review steps, and controls over what the AI can do.

Customer support

Starter:Customer portal, order tracking, buy-again links, shared inbox, and ticket creation.

Pro:Customer portal, order tracking, buy-again links, shared inbox, and ticket creation.

Enterprise:Connects to your help desk, with support rules and response-time reports.

Analytics & reporting

Starter:Campaign dashboards, sends, opens, clicks, unsubscribes, list growth and the sales each message brings in.

Pro:Campaign dashboards, sends, opens, clicks, unsubscribes, list growth and the sales each message brings in.

Enterprise:Data exports, scheduled reports for leadership, and a full activity history.

Data & integrations

Starter:Shopify sync, spreadsheet import, and connections to other apps.

Pro:Shopify sync, spreadsheet import, and connections to other apps.

Enterprise:A technical lead who connects your systems and sets up your data the way you need it.

Receipts and order updates

Starter:Optional add-on for receipts, account emails and other automatic notices.

Pro:Optional add-on for receipts, account emails and other automatic notices.

Enterprise:A separate sending lane for receipts and notices, with guaranteed delivery times.

Security

Starter:Two-step login, team roles and permissions.

Pro:Two-step login, team roles and permissions.

Enterprise:Activity history, data kept in your region, private servers and a compliance review.

Support

Starter:Help center, academy, community, and email support.

Pro:Help center, academy, community, and email support.

Enterprise:Priority support, your own account manager, a launch specialist, a shared Slack channel and guaranteed response times.

Services

Starter:Set it up yourself, or buy help moving over and planning.

Pro:Set it up yourself, or buy help moving over and planning.

Enterprise:A launch plan covering the move, security review, data setup, leadership reports and quarterly check-ins.

SmartyTap for your industry

FAQ

Starter is $20 per month with 2,500 contacts, 25,000 email sends and 250 SMS credits/segments a month. Pro is $199 per month, or $166 per month billed yearly at $1,990, with 25,000 contacts, 250,000 email sends and 2,500 SMS credits/segments a month. Enterprise starts at 250,000 contacts. AI features run on Finn credits. Pro includes 25,000 a month. Starter doesn't include any, and you can add them. One MMS uses 2 SMS credits.

No. SmartyTap has no free plan or free trial. New workspaces need a paid plan to send: Starter at $20 a month, or Pro at $199 a month or $1,990 a year.

Finn credits pay for AI features like subject lines, email and campaign drafts and customer group ideas. They're the same credits Concierge and the Finn iPhone app use. Pro includes 25,000 a month. Starter doesn't include any, and you can add them.

Email, texts and picture messages, signup forms and popups, automations, WhatsApp, and push and in-app messages, plus replies and phone follow-up in one inbox.

Yes. Orders, browsing and carts flow in from Shopify, spreadsheets or your own systems, so messages use what customers bought, clicked and said.

Yes. You can set it up yourself, or add Chargezen Services to move your list over and get set up.

Yes. Each text segment uses one SMS credit, and segments beyond your plan's credits are 2¢ each, with no carrier fee added per message. The one extra: if you text from a local number, the carriers' 10DLC registration and monthly campaign fees are charged at cost.

Two SMS credits, at any length up to 1,600 characters. Beyond your plan's credits, that's 4¢ a picture message.

Yes. When you import your text list, each number comes in with its opt-in, the signup date from your file and your note on how you collected consent. Anyone who texted STOP is never subscribed again. You can also move your toll-free or local texting number from Attentive, Klaviyo, Postscript, Twilio or another provider, so customers keep texting the same number.

No. You import your text subscribers once, and SmartyTap keeps their consent from then on, including anyone who texts STOP. Klaviyo keeps handling email. Once you've moved, stop sending texts from Klaviyo so customers don't get texts from both.

AI writes subject lines, emails and campaigns, suggests who to send them to, translates, sums up replies and drafts answers for your team.

Space, at your fingertips

What would you do with 22% more revenue?