Every text gets an answer, even at 2 a.m.
An AI agent answers every text to your number, day or night, and can check orders. Schedule texts to send later from the inbox or your iPhone.
- answered by the agent you choose
- Every text
- answered by the agent you choose
- pick who answers each line
- Per number
- pick who answers each line
- and START answered for you
- STOP, HELP
- and START answered for you
The problem
A customer texts "where's my order?" at 9 p.m. A canned "we'll get back to you" buys you a night. SmartyTap gives your number an AI agent that reads the text, looks up the order and answers, and brings in your team when a person should take it.
Everything you need to sell more.
A real answer to every text
Your Concierge agent replies to each new text on the numbers it's assigned, any time of day.
Knows the customer
It can look up orders and subscriptions, and new texters confirm an email code once before it changes anything.
Choose who answers each number
Assign each texting number to one agent, with its own instructions, reply style and maximum length.
STOP, START and HELP handled
Opt-out, opt-in and help words get an automatic reply right away. You write the help and opt-out messages.
Hands off to your team
When a teammate takes over a conversation, the agent steps back, so the customer doesn't get two answers.
Scheduled texts
Write a text now and pick when it goes out. Change it or cancel it any time before then.
How it works.
- 1
Get a number
A new toll-free or local number, or bring the one you have.
- 2
Assign an agent
In Concierge, open the agent and pick the numbers it answers under Channels and replies.
- 3
Set the tone
Write its instructions, a reply style and a maximum reply length for texts.
- 4
Write your keyword replies
Add your help and opt-out messages in the SMS channel settings.
Scheduled texts.
Write the text when you think of it. It goes out when it should.
From the inbox
In any text conversation in the admin inbox, write your message and choose Schedule message.
From your iPhone
In Finn for iPhone, schedule from a new message or a conversation. Pick later today, tonight, tomorrow morning or afternoon, next week, or any time.
Change of plans
Edit the text or the time, or cancel it, until it sends. Upcoming texts are listed under Scheduled.
Sent from your number
The text goes out from your business number and lands in the customer's conversation, so replies come back to the same thread.
Retried if it fails
If a send fails, Chargezen tries again a few times and marks the text failed if it still can't get through.
One time, by design
A scheduled text sends once. For messages that repeat or follow what customers do, use an automation.
AI help
Your Concierge agent
Answers texts in your words, checks orders and subscriptions, asks your approval before big changes, and hands the conversation to a teammate when it should.
No text left on read.
What you get.
Customers get answers, not holding replies
When a text is about an order or a subscription, the agent can look it up and answer.
Rules handled for you
Opt-out words are honored on every number, and opted-out customers don't get your texts.
Your team stays in charge
Take over any conversation from the inbox or your iPhone, and schedule the follow-up for later.
Turn more first-time buyers into regulars.
Email, texts, forms, automations, customer data and AI, working together in one app.
- Email + texts
- Migration help
- Inbox setup
Common questions
Every new text to a number you've assigned to a Concierge agent. The agent reads it and answers. STOP, START and HELP words get their own automatic reply first, and the agent stays quiet while a teammate is handling the conversation.
Fixed keyword replies are built in for STOP, START and HELP, and you write the help and opt-out text. For everything else, the agent reads each text and answers it, so there are no hours to set: it replies whenever a text comes in.
Yes. Each texting number is assigned to one agent, and each agent has its own instructions, reply style and maximum reply length.
In the admin inbox, from any text conversation, and in Finn for iPhone, from a new message or a conversation. You can change or cancel a scheduled text until it sends.
No. Each scheduled text sends once. For repeating messages, or texts that follow what a customer does, build an automation.
SmartyTap Starter is $20 a month. Pro is $199 a month, or $1,990 a year. The AI replies come from Concierge, which starts at $20 a month with 20,000 credits.
Explore more SmartyTap features.
