Support Without
Ticket Shock
Gorgias pioneered e-commerce helpdesks. But ticket-based pricing means your costs spike with success. SmartyTap gives you unlimited conversations, native SMS marketing, and voice—all for a flat fee.
Built for Shopify. Not bolted on.
Self-serve software or help with setup and migration.
Feature-by-Feature Comparison
See exactly what you get with each platform.
| Feature | Gorgias | Chargezen |
|---|---|---|
| Live Chat Widget Real-time website messaging | Included | Included |
| Email Ticketing Support email management | Included | Included |
| Shopify Order Actions Refunds, edits from inbox | Included | Included |
| Macros & Automation Saved replies and rules | Included | Included |
| Social Media Inbox Facebook, Instagram DMs | Included | Included |
| Customer Sidebar Order history in conversation | Included | Included |
| Reporting Dashboard Team performance metrics | Included | Included |
| Native SMS Marketing Campaigns, segments, automations | Not included | Included |
| Two-Way SMS Support Reply to customers via text | Add-on | Included |
| Voice/VoIP Calling Phone support built-in | Not included | Included |
| Subscription Context See subscription status in inbox | Not included | Included |
| Journey Automation Multi-step marketing flows | Not included | Included |
| Self-Service Help Center Knowledge base for customers | Add-on | Included |
| AI Support Agent Automated resolution | Add-on | Included |
| Unlimited Agents No per-seat pricing | Not included | Included |
| Flat-Rate Pricing No ticket-based billing | Not included | Included |
The Real Cost Comparison
Gorgias charges per ticket and per AI resolution. When support volume spikes, so does your bill. Chargezen is flat-rate—handle as many conversations as you need.
Gorgias
Pro plan + 1,000 AI resolutions/mo = $14,400/yr. Volume surges cost extra.
Chargezen
Flat monthly entry pricing. VoIP & SMS at carrier cost with no markup.
Plan your move from Gorgias
Review your data, billing schedules, and rollout requirements before making the switch.
Connect Accounts
We sync your Shopify store and existing support channels.
Import History
Past conversations and customer data come with you.
Setup Automations
Recreate your macros, rules, and assignment logic.
Go Live
Start handling support with SMS and voice included.
"Gorgias was great until we hit scale. Our ticket volume tripled during BFCM and so did our bill. With SmartyTap, we pay the same whether we handle 1,000 or 10,000 conversations. Plus, SMS marketing is built in—we cancelled our Attentive subscription too."
Jennifer Park
Director of CX, Beauty Brand
Why Brands Choose Chargezen
Unified Platform
Manage subscriptions, customer communication, and partner programs within Chargezen.
AI-Powered
Use AI employees to help with customer support, follow-ups, and everyday business tasks.
Clear Pricing
Review platform prices and applicable usage costs, with monthly and annual billing options.
Ready to switch from Gorgias?
Review the products, pricing, and setup options that fit your business.
