Support without
ticket shock
Gorgias pioneered the e-commerce help desk, priced by ticket with AI, voice and SMS on top. Concierge answers chat, phone, text, WhatsApp and email with AI agents that can change orders and subscriptions, priced on credits instead of tickets.Built for Shopify. Not bolted on.
Self-serve software or help with setup and migration.
Side by side
See exactly what you get with each one.
Who each one is best for. Choose Gorgias if you want a mature help desk for a human support team, with deep Shopify order actions in the sidebar, and you are fine paying for AI, voice and SMS separately. Choose Concierge if you want AI agents that answer customers by chat, phone, text, WhatsApp and email, and can look up orders, start returns and change subscriptions, priced on credits instead of seats.
Checked October 16, 2026. Gorgias facts come from Gorgias pricing, Gorgias AI Agent billing, Gorgias add-on pricing and Gorgias Shopify actions. “Not listed” means those pages didn’t name the feature when we checked, not that Gorgias can’t do it.
| Feature | Gorgias | Chargezen |
|---|---|---|
| Live chat and email Website chat and support email | Included | Included |
| Shopify order actions Cancel, refund or change orders from the conversation | Included | Cancels orders, starts returns, tracks orders |
| AI agent AI that resolves questions on its own | $0.90–$1.00 per automated interaction | Included in credits |
| Phone calls Answer customer calls | Add-on | AI answers calls |
| Two-way texts Text with customers | Add-on | Included |
| WhatsApp Answer WhatsApp messages | Included | Included |
| Subscription changes Pause, skip, swap or cancel subscriptions | Recharge actions | Included |
| Automations Rules, flows and scheduled tasks | Included | Included |
| Seats Team members included | 3 on Starter and Basic; unlimited on Pro and up | No per-seat fees |
| What you pay for How the bill grows | Tickets + AI interactions | Credits |
Gorgias
- Live chat and email
- Included
- Shopify order actions
- Included
- AI agent
- $0.90–$1.00 per automated interaction
- Phone calls
- Add-on
- Two-way texts
- Add-on
- Included
- Subscription changes
- Recharge actions
- Automations
- Included
- Seats
- 3 on Starter and Basic; unlimited on Pro and up
- What you pay for
- Tickets + AI interactions
Chargezen
- Live chat and email
- Included
- Shopify order actions
- Cancels orders, starts returns, tracks orders
- AI agent
- Included in credits
- Phone calls
- AI answers calls
- Two-way texts
- Included
- Included
- Subscription changes
- Included
- Automations
- Included
- Seats
- No per-seat fees
- What you pay for
- Credits
What you’d really pay
Gorgias bills by ticket and by AI interaction, with voice and SMS as add-ons. Concierge runs on credits.
Gorgias
- Pro, annual billing
- $300/mo, 2,000 tickets
- Advanced, annual billing
- $750/mo, 5,000 tickets
- Extra tickets
- $0.36 each
- AI Agent
- $0.90 per automated interaction (annual)
Estimated Annual Cost
From $3,600/year + AI and add-ons
Pro billed annually for 12 months, before AI interactions beyond the plan’s allowance, voice and SMS add-ons. Each AI interaction also counts as a ticket. Gorgias pricing, checked October 16, 2026.
Chargezen
- Concierge Pro, annual billing
- $1,990/yr with 199,000 credits a month
- Seats
- No per-seat fees
- More credits
- $1 per 1,000
- Texts
- 2¢ per message part
- Calls
- Billed as you use them
Annual Cost
$1,990/year + usage
Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. Chargezen pricing.
Plan your move from Gorgias
Check your data, billing dates and launch plan before you switch.
Talk through your move- 01
Connect your channels
Add your support email, chat, phone number, texts and WhatsApp.
- 02
Teach it your store
Concierge learns from your website, help docs, store and past answers.
- 03
Set the rules
Choose what Concierge may do on its own and when it passes a conversation to your team.
- 04
Go live
Start with one channel, then move the rest over from Gorgias.
Why brands switch to Chargezen
Unified Platform
Run AI agents, texts and email, upsells, creators and subscriptions from one place.
AI-Powered
AI agents answer customers, follow up and handle everyday busywork for your team.
Clear Pricing
See prices and usage costs, billed monthly or yearly.
Ready to switch from Gorgias?
See the products, prices and setup help that fit your brand.
Common questions
Gorgias Pro is $300/month billed annually for 2,000 tickets and Advanced is $750/month for 5,000, with extra tickets at $0.36 and its AI Agent at $0.90 per automated interaction on annual contracts; voice and SMS are add-ons (checked October 16, 2026). Concierge Pro is $199/month or $1,990/year with 199,000 credits a month, Starter is $20/month, texts are 2¢ per message part, and calls are billed as you use them.
Concierge can look up orders and tracking, cancel orders, start returns, and pause, skip, swap or cancel subscriptions, within the rules you set. Gorgias lets your team cancel, refund and edit Shopify orders from its sidebar.
