The patient communication platform for modern med spas
Reduce no-shows by 40%. Fill your schedule. Give every patient the VIP experience—from first inquiry to lifetime loyalty.
HIPAA-ready setup · Two-way texts and calls · Built for Aesthetic Practices
Every empty chair costs you $300+
The math that hurts
- 15% no-show rate
- $4,500/month in lost revenue
- 3+ minute response to inquiries
- 60% of leads go elsewhere
- Staff on personal phones
- Zero visibility, compliance risk
- 4 different tools for communication
- $800+/month, data everywhere
“We were losing $6,000 a month to no-shows alone. Three reminder texts and we cut that in half. SmartyTap paid for itself in the first week.”
One inbox. Every patient. Zero missed opportunities.
From "I'm interested in lip filler" to "See you for your 6-month touch-up"—manage every patient conversation in one place.
Two-way patient texting
Stop playing phone tag. Patients can text your practice number directly. Your team responds from one inbox—not their personal phones.
Smart appointment reminders
48-hour reminder, 24-hour confirmation request, 2-hour "on my way" prompt, and post-appointment follow-up. 40% reduction in no-shows.
Voice consultations
Click-to-call from any patient record with their full history in view. See treatment history and concerns before you dial.
Instant replies to new inquiries
New lead from your website? They get an instant text. No more leads dying in your inbox.
Everything about the patient
When a patient texts, see everything: treatment history, upcoming appointments, loyalty status, notes, and total spend.
Automatic follow-ups
Automatic check-ins: Post-treatment check-in (Day 1), results follow-up (Day 7), rebooking reminder (Week 4).
Smart appointment reminder sequence
15% → 6%
No-show rate reduction
2 hrs → 0 min
Staff time per day
Trusted by 100+ med spas & aesthetic practices
A multi-location med spa group
Multi-location, 4 providers, NYC metro
Before
- 18% no-show rate
- 3+ hour response time to new inquiries
- Staff using personal phones
After
- 7% no-show rate (61% reduction)
- 8 minute average response time
- $8,400/month saved in recovered appointments
“The ROI was immediate. We recovered more revenue in no-show prevention than the platform costs in a year.”
A Boutique Aesthetic Practice
Single-location, 2 providers, suburban market
Before
- Losing leads to faster-responding competitors
- Front desk overwhelmed with phone calls
- No follow-up system for rebooking
After
- 45% increase in consultation bookings
- 60% reduction in phone call volume
- 3.2x improvement in patient rebooking rate
“Our patients love texting us. Our front desk loves not being on the phone all day. Win-win.”
One platform. Everything included.
No nickel-and-diming. Get SmartyTap, Subscriptions, and Spark! in one bundled plan.
All-in-one bundle
SmartyTap
From $20/month
Starter $20/month · Pro $199/month, or $1,990/year
Add Subscriptions or Spark! as you grow
Everything you need to grow your med spa
- Unlimited users
- Two-way patient texting
- Voice calling with recording
- Automated appointment reminders
- Patient context panel
- Follow-up sequences
- Team inbox
- Visual automation builder
- AI-powered responses
- Multi-location support
- Jane & Boulevard integrations
- Texts at 2¢ per message part
Ready to transform your patient experience?
Join 100+ med spas who've reduced no-shows, increased bookings, and given every patient the VIP treatment.
- 90-day refund guarantee
- Free migration from Podium/Weave
- HIPAA-ready from day one
