The modern BDC platform for dealerships that close
Internet leads are dying in your CRM while your team checks voicemail. Your service lane is leaking revenue without follow-up. There's a better way.
Built for car dealerships · Instant lead replies · Sales and Service Together
Your internet leads are dying. Your service lane is leaking.
The sales problem
- Internet lead comes in at 10am
- Sits in CRM for 2 hours
- BDC rep calls, gets voicemail
- Customer already at competitor
- Salesperson uses personal phone
- No visibility, no follow-up
- Lead marked "bad" or "no answer"
- Actually closed elsewhere
Leads lost: 40-60%
The service problem
- Customer due for oil change — No reminder sent
- Recall notice needs action — Buried in mail
- Customer concern post-service — Gets voicemail
- CSI survey goes poorly — Damage already done
Revenue lost per customer: $3,000+/year
“We were spending $50,000/month on leads and closing 8%. Our BDC was overwhelmed. SmartyTap got our response time under 90 seconds and our close rate to 22%. The ROI was insane.”
One platform for sales, service, and BDC
Instant lead response
New internet lead? They get an immediate text while your BDC rep is finishing their last call.
Click-to-call with the full story
See vehicles of interest, trade-in details, credit application status, and previous conversations.
Service reminder automation
Automatic reminders for oil changes, tire rotations, recalls and lease-ends.
Two-way texting
One inbox for BDC, sales, and service. Customers can text about availability, appointments, or concerns.
Know where leads come from
Know which sources generate leads, convert to appointments, and close. Stop wasting ad spend.
Multi-location support
Group-level visibility with consistent processes and performance benchmarking by store.
Trusted by 75+ dealerships nationwide
Premier Auto Group
3 Stores - Toyota, Honda, Nissan
Before
- 2+ hour average lead response time
- 8% internet close rate
- BDC team of 12, overwhelmed
After
- 87-second average lead response
- 22% internet close rate (175% improvement)
- 40% increase in service appointments
“We thought we needed to hire more BDC reps. Turns out we needed to respond faster.”
Greenfield Motors
Single Point - Family-owned Ford dealer
Before
- Owner answering leads from personal phone
- No service reminder system
- No way to track lead sources
After
- Professional business texting
- Automated service reminders
- 35% increase in service retention
“For a small dealer, SmartyTap gave us the technology of a mega-group at a price we could afford.”
One platform. Everything included.
No nickel-and-diming. Get SmartyTap, Subscriptions, and Spark! in one bundled plan.
All-in-one bundle
SmartyTap
From $20/month
Starter $20/month · Pro $199/month, or $1,990/year
Add Subscriptions or Spark! as you grow
Everything you need to grow your dealership
- Unlimited users (sales, service, BDC)
- Instant lead auto-response
- Two-way texting + voice calling
- Service reminder automation
- Recall follow-ups
- Lead source tracking
- Multi-location dashboard
- Cross-store reporting
- DMS integration
- Lease-end automation
- Referral & affiliate program
- Texts at 2¢ per message part
Ready to stop losing deals to slow response?
Join 75+ dealerships who keep sales, service and appointment-team messages in one place.
