Hello, Concierge.
Autonomous digital employees for your brand. They answer customers on every channel
and do your team’s back-office work on a computer of their own.
Your team is stuck doing work software should do.
And most AI can only chat.
Customers repeat themselves every time they switch from a call to a text. Behind the scenes, your team spends hours on reports, portals and spreadsheets.
A customer explains the problem on the phone, hangs up and texts later. Support has no record of the call.
A customer texts about pausing their order, then emails the next day. A different person answers and knows nothing.
Someone asks "which orders are late?" in the team chat. Getting the answer means an hour of exports and spreadsheets.
Every morning someone builds the same report by hand from three exports and a supplier portal.
Chatbots answer questions and stop there. The work behind the answer still lands on your team. Concierge is different: digital employees that remember every customer and do the work themselves.
How Concierge works
One digital employee for your customers and your team. It knows the whole story, follows your rules and finishes the job.
Phone
Answers live and remembers the call
Text
Picks up where the call left off
Customers around the world, photos too
Plus web chat, Slack and Telegram
It remembers everything
Every customer, every channel and every conversation your team has in the shared inbox. It learns how your team works and gets better every week.
It follows your rules
Your policies, playbooks and approvals decide what it can do alone. It asks before big moves and keeps a record of every step.
It does the work
On a computer of its own, it runs reports, works through spreadsheets, uses supplier websites and handles scheduled jobs, then hands you the result.
One digital employee, three kinds of work
Concierge talks with your customers, works alongside your team and handles the back-office jobs nobody has time for.
Every channel, one memory
Talks with your customers
Answers chat, phone, text, WhatsApp and email, remembers every customer and fixes the problem within your rules.
Every channel
Web chat, phone, text, WhatsApp, email, Slack and Telegram.
Answers the phone
Talks with callers live and brings in a teammate with one tap.
Approved answers
Uses only the facts and policies you approve.
Gets it done
Refunds, order changes and subscription updates, handled.
Every channel, one memory
Shares your inbox, learns your ways
Works with your team
Lives in your team inbox, takes work by chat or text, follows your playbooks and learns from every handoff.
Team inbox
People and AI see the same conversations, live.
Playbooks
Follows the methods your best people use.
Learns on the job
Picks up how your team handles cases.
Approvals
Asks before big moves and records every step.
Shares your inbox, learns your ways
A computer of its own
Works on its own
Runs code and spreadsheets, uses supplier websites, analyzes your store data and does scheduled jobs without being asked.
Its own computer
Writes and runs code, hands you finished files.
Uses the web
Browses portals, downloads reports, uploads with approval.
Scheduled tasks
Daily checks that speak up only when it matters.
Business answers
Ask anything about your store and get the real numbers.
A computer of its own
Everything it can do.
Its own computer
Runs code, crunches spreadsheets and hands you finished files.
Uses the web
Browses sites, downloads reports and uploads files after you approve.
Scheduled tasks
Does recurring work on a schedule and speaks up only when it matters.
Learns on the job
Picks up how your team works and gets better every week.
Playbooks
Follows the step-by-step methods your best people use.
Works in your team inbox
Shares one inbox with your team and hands off with the full story.
Every channel
Web chat, text, WhatsApp, email, Slack, Telegram and phone.
Answers the phone
Talks with callers live and brings in a teammate when needed.
Answers business questions
Pulls your store data, runs the numbers and shows its work.
A team of agents
Give each agent a job, a channel and its own playbooks.
Approvals and audit trail
Asks before big moves and keeps a record of every step.
Works with your files
Finds files in Google Drive, Dropbox, Box and OneDrive.
Inside ChatGPT and Claude
Ask Concierge and run Chargezen from the AI apps you already use.
A digital employee for every team.
Customer support
Answers every customer, on every channel, and fixes the problem.
Sales
Replies to leads in seconds, builds quotes and follows up.
Marketing
Finds what is working, drafts campaigns and reports results.
Data analytics
Answers business questions with real numbers in minutes.
Product management
Turns customer conversations into clear, ranked product insight.
Operations
Watches orders, fulfillment and stock, and chases what is stuck.
Finance
Reconciles files, checks invoices and prepares the numbers.
Research
Researches competitors and markets on the web and writes it up.
Founders
A chief of staff that briefs you daily and handles the follow-ups.
No extra fee when it works
Most support tools charge you extra every time their AI solves a problem. You shouldn't pay more because it's working.
Start at $20/month.
Starter includes 20,000 credits a month. Pro is $199/month with 199,000 credits.
About a penny a reply.
You pay for what Concierge does, not a fee per seat.
Use your own AI account.
Connect your own OpenAI or Anthropic account if you have one.
You should always know what you'll pay.
How pricing works
Concierge starts at $20 a month. Starter includes 20,000 credits a month and Pro includes 199,000. Phone and text charges are billed as you use them.
Starter
$20/month with 20,000 credits
Pro
$199/month with 199,000 credits, or $1,990/year
More credits
$1 per 1,000 credits
Your own AI
Use your own OpenAI or Anthropic account
Your data stays safe
Like everything we build, Concierge is built to keep your data and your customers safe.
Your data stays yours.
The AI follows your rules.
Your brand stays protected.
Ready to hand off the work nobody has time for?
Now serving: Chicago • Boston • LA • San Francisco • New York.
Customers get answers in seconds. Your team gets hours back every week.
