Hello, Concierge.
Concierge, the ai agent designed for the heart of your brand.
It helps customers feel understood, and helps your team make every next step effortless.
Legacy CX AI agents have a way of forgetting.
They forget a phone call the moment a customer sends a text.
They forget a frustration the moment a channel changes. Every handoff resets the conversation. Every new channel starts from zero. This is Corporate Amnesia—and it is costing you customers.
Customer explains issue on phone. Hangs up. Texts later. Support has no record of the call.
Text conversation about subscription pause. Customer emails next day. Different agent, no context.
Detailed troubleshooting in chat. Customer switches to email for receipt. History is gone.
Long email thread about refund. Customer calls to escalate. Phone agent starts from zero.
Enterprises do not just lose context. They lose trust, speed, and revenue with every channel switch. Customers repeat themselves. Agents waste time. Issues escalate unnecessarily. Concierge replaces that with one persistent memory across every channel.
Concierge is the Cure
Built with a persistent, unified brain that carries context across every channel. It does not just "see" the latest message. It understands the entire journey.
Voice
Call context preserved
SMS
Thread continuity
Global messaging
Complete history
Total Memory
It remembers. Every word. Every channel. Every time. A persistent, unified brain that carries context across Voice, SMS, WhatsApp, and Email.
Context Sandwich
Every customer message sits between two essential layers: your brand's governed operating rules and the customer's entire interaction history.
Triple-A Certified
Accurate, Aware, and Active by design. The first service layer to achieve Triple-A certification. It moves beyond the "chatbot" to become a true digital employee.
A Trinity of Intelligence
Concierge is the first service layer to be Triple-A Certified. It answers customers beautifully, then helps your team finish the work behind the answer.
Accurate
It does not guess. It uses Governed Retrieval to follow your specific brand rules and SOPs with surgical precision. Hallucinations are a thing of the past.
Brand Rule Adherence
Follows your SOPs with surgical precision.
Governed Retrieval
Pulls from approved knowledge bases only.
Zero Hallucination
No made-up answers or unsafe recommendations.
SOP Compliance
Every response checked against your standards.
Governed Truth
Aware
It knows who the customer is, what they bought, and what they asked yesterday. It sees the big picture so your customers do not have to repeat themselves.
Customer Recognition
Knows purchase history and preferences.
Conversation Memory
Remembers what was asked yesterday.
Channel Continuity
Context follows across every platform.
Journey Awareness
Sees the full customer lifecycle.
Unified Memory
Active
It does not just talk. It does. Concierge has the power to cancel subscriptions, process refunds, and update your CRM. It is not just a conversation; it is a resolution.
Subscription Control
Cancel, pause, or modify subscriptions.
Refund Processing
Prepare or issue refunds within brand rules.
CRM Updates
Syncs customer data automatically.
Action Execution
Turns conversation into resolution.
Resolution Power
Every customer moment. Every task behind it.
Answers that stay inside the truth.
Governed answers for online brands that need AI customer service grounded in approved policies, product facts, and brand rules.
Every conversation, remembered.
Total memory for online brands that want AI customer service to remember purchases, preferences, messages, and prior resolutions.
The right answer, held between rules and memory.
Context Sandwich combines policy, product rules, customer memory, and live intent for more trustworthy AI customer service.
Not a reply. A resolution.
Active resolutions for online brands that want AI customer service to move from reply drafting into controlled execution.
Work gets done, quietly.
Back-office agents for online brands that want Concierge to help admins execute operational work across orders, subscriptions, refunds, CRM updates, inboxes, and workflows.
When a person should step in, they arrive informed.
Human handoff for online brands that want AI customer service to escalate sensitive or high-value moments with full context.
The End of the Success Tax
We believe you should not be penalized for your own growth. Most platforms charge a premium every time their AI actually works. We find that counterintuitive.
$99/month entry plan.
Launch Concierge as a focused service specialist before moving to the platform.
Utility Economics.
Approximately 1 cent per turn.
Bring Your Own Intelligence.
Use your own OpenAI or Anthropic credits.
Your margins should be as clear as your context.
How Pricing Works
Concierge starts at $99/month, with usage-based costs handled separately where applicable.
Entry Plan
$99/month for the Concierge service layer
Per-Turn Pricing
Approximately 1¢ per conversation turn
BYO Intelligence
Use your own OpenAI or Anthropic credits
No Success Tax
Your margins stay clear as you scale
Security as a Product Priority
Like every product we build, Concierge is designed with security as a priority.
Your data remains yours.
Your models remain governed.
Your brand remains safe.
Ready to Transform Your Customer Service?
Now serving: Chicago • Boston • LA • San Francisco • New York.
Join the brands replacing Corporate Amnesia with Total Memory.
