Support that answers, fixes and remembers.
Concierge answers customers on chat, phone, text, WhatsApp and email, fixes the problem within your rules, and hands the hard cases to your team with the whole story.
- on every channel
- 24/7
- on every channel
- not just replies
- Fixes
- not just replies
- from every handoff
- Learns
- from every handoff
The problem
Your support team spends most of the day on the same questions: where is my order, change my subscription, I need a refund. Meanwhile the customers who really need a person wait. Concierge handles the routine work completely, so your team can focus on the conversations that matter.
What it takes off your plate.
Every question, every channel
Order status, returns, product questions and account changes, answered right away.
Actually fixes it
Pauses subscriptions, updates addresses and handles refunds within your rules.
Knows when to hand off
Upset customers and tricky cases go to your team with the full history.
Gets better every week
Learns how your team handles cases, so fewer need a person.
A day with Concierge.
- 1
Morning
Overnight tickets are already answered and resolved.
- 2
Midday
A refund over your limit waits for a teammate's approval.
- 3
Afternoon
An upset caller is handed to your lead, who joins with one tap.
- 4
Next week
Concierge handles that kind of case the way your lead did.
What changes for your team.
Instant answers
Customers stop waiting in a queue.
A calmer team
People handle the cases that need people.
Within your rules
Every action follows your policies.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Concierge answers customers on chat, phone, text, WhatsApp and email, fixes the problem within your rules, and hands the hard cases to your team with the whole story.
Morning: Overnight tickets are already answered and resolved. Midday: A refund over your limit waits for a teammate's approval. Afternoon: An upset caller is handed to your lead, who joins with one tap. Next week: Concierge handles that kind of case the way your lead did.
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
