A digital employee for every team.
Support, sales, marketing, operations, finance and more. Pick the job, and Concierge shows up ready to do it.
Customer requests it handles
Order tracking
Concierge looks up the order, reads the latest tracking and tells the customer exactly where their package is, on chat, text, email or phone.
Order changes
Concierge updates shipping addresses, swaps items and adjusts quantities on unfulfilled orders, within the rules you set.
Returns and refunds
Concierge checks eligibility, starts returns, offers exchanges or store credit first, and handles refunds within the limits you approve.
Subscription changes
Subscribers tell Concierge what they need and it makes the change on the spot.
Rewards and loyalty
Concierge tells customers their balance, what they can redeem and how close they are to the next reward, and helps them use it.
Product recommendations
Concierge answers product questions, compares options and recommends the right product from what the shopper tells it and what they bought before.
Out-of-stock alternatives
When an item is out of stock or discontinued, Concierge suggests close alternatives and tells customers when their favorite is back.
Pre-sale questions
Shipping times, discounts, sizing and policies: Concierge answers on your site, in checkout or by text, and helps shoppers finish the purchase.
Concierge for…
Customer support
Answers every customer, on every channel, and fixes the problem.
Sales
Replies to leads in seconds, builds quotes and follows up.
Marketing
Finds what is working, drafts campaigns and reports results.
Data analytics
Answers business questions with real numbers in minutes.
Product management
Turns customer conversations into clear, ranked product insight.
Operations
Watches orders, fulfillment and stock, and chases what is stuck.
Finance
Reconciles files, checks invoices and prepares the numbers.
Research
Researches competitors and markets on the web and writes it up.
Founders
A chief of staff that briefs you daily and handles the follow-ups.
After-hours support
Answers customers overnight and on weekends.
Put a digital employee to work.
See Concierge answer customers and run back-office work on your own store.
