A shopping assistant that knows your whole catalog.
Concierge answers product questions, compares options and recommends the right product from what the shopper tells it and what they bought before.
- to answer, day or night
- Seconds
- to answer, day or night
- channel your customers use
- Every
- channel your customers use
- decide what it can do
- Your rules
- decide what it can do
The problem
Shoppers with questions leave when nobody answers. The right recommendation at the right moment is the difference between a bounce and a sale.
What it handles.
Answers product questions
Ingredients, materials, sizing, compatibility and care.
Compares options
Explains the difference between products in plain words.
Personal picks
Recommends based on needs, preferences and past orders.
Gift ideas
Helps unsure shoppers find the right gift.
How a request goes.
- 1
The customer asks
On chat, text, WhatsApp, email or phone.
- 2
Concierge looks it up
It finds the customer, their orders and your policy.
- 3
It handles the request
Within the limits and approvals you set.
- 4
Or hands off
Tricky cases go to your team with the full story.
What changes.
Answers in seconds
Customers get help right away, day or night.
Your team freed up
People focus on the conversations that need them.
Within your rules
Every action follows your policies and approvals.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Concierge answers product questions, compares options and recommends the right product from what the shopper tells it and what they bought before.
The customer asks: On chat, text, WhatsApp, email or phone. Concierge looks it up: It finds the customer, their orders and your policy. It handles the request: Within the limits and approvals you set. Or hands off: Tricky cases go to your team with the full story.
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
More requests Concierge handles.
