"Where is my order?" Answered instantly, every time.
Concierge looks up the order, reads the latest tracking and tells the customer exactly where their package is, on chat, text, email or phone.
"Where is my order?" is the most common question in e-commerce support. Each one takes a teammate minutes to look up, and customers wait hours for an answer they could have had in seconds.
What it handles.
Finds the right order
Recognizes the customer and finds their order, even without an order number.
Reads live tracking
Shares the latest carrier status and expected delivery date.
Explains delays
Tells customers plainly what is happening and what happens next.
Opens a case when needed
Lost or stuck package? It hands off to your team with the details attached.
How a request goes.
The customer asks
On chat, text, WhatsApp, email or phone.
Concierge looks it up
It finds the customer, their orders and your policy.
It handles the request
Within the limits and approvals you set.
Or hands off
Tricky cases go to your team with the full story.
What changes.
Answers in seconds
Customers get help right away, day or night.
Your team freed up
People focus on the conversations that need them.
Within your rules
Every action follows your policies and approvals.
Common questions
Can an AI agent handle order tracking?
Concierge looks up the order, reads the latest tracking and tells the customer exactly where their package is, on chat, text, email or phone.
How does it work?
The customer asks: On chat, text, WhatsApp, email or phone. Concierge looks it up: It finds the customer, their orders and your policy. It handles the request: Within the limits and approvals you set. Or hands off: Tricky cases go to your team with the full story.
Does Concierge follow my rules?
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
How much does Concierge cost?
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
More requests Concierge handles.
Order changes
Concierge updates shipping addresses, swaps items and adjusts quantities on unfulfilled orders, within the rules you set.
Returns and refunds
Concierge checks eligibility, starts returns, offers exchanges or store credit first, and handles refunds within the limits you approve.
Subscription changes
Subscribers tell Concierge what they need and it makes the change on the spot.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
