Outgrow Basic Chat.
Unify Everything.
Shopify Inbox is a great starting point. But when you need SMS marketing, voice support, AI automation, and a help center—you're suddenly juggling 4 tools. SmartyTap is the upgrade path that keeps everything in one place.
Good start. Now level up.
Self-serve software or help with setup and migration.
Feature-by-Feature Comparison
See exactly what you get with each platform.
| Feature | Shopify Inbox | Chargezen |
|---|---|---|
| Live Chat Widget Real-time customer messaging | Included | Included |
| Chat Availability Schedule Set business hours for chat | Included | Included |
| Order Tracking Customers check order status | Included | Included |
| Saved Replies Quick responses to common questions | Included | Included |
| Customer Context See customer info in conversation | Included | Included |
| Mobile App Respond from your phone | Included | Included |
| Shopify Integration Native Shopify data access | Included | Included |
| Two-Way SMS Text messaging with customers | Not included | Included |
| Voice/VoIP Calling Phone support built-in | Not included | Included |
| SMS Marketing Campaigns Broadcast promotions via text | Not included | Included |
| AI-Powered Responses Automated intelligent replies | Not included | Included |
| Journey Automation Multi-step marketing flows | Not included | Included |
| Self-Service Help Center Knowledge base articles | Not included | Included |
| Team Assignment Route to specialists by topic | Limited | Included |
| Subscription Context See subscription status in chat | Not included | Included |
| Advanced Analytics Response times, resolution rates | Basic | Included |
| Unlimited Conversations No volume limits | Included | Included |
The Real Cost Comparison
Shopify Inbox is free—which is exactly what it's worth for growing brands. It handles basic chat. SmartyTap handles your entire communication stack.
Shopify Inbox
Free, but you'll need Attentive ($6K+), Aircall ($1.2K+), and more.
Chargezen
Flat monthly entry pricing. VoIP & SMS at carrier cost with no markup.
Plan your move from Shopify Inbox
Review your data, billing schedules, and rollout requirements before making the switch.
Install Widget
Replace Shopify Inbox widget with SmartyTap in minutes.
Setup Channels
Add SMS and voice alongside chat—same inbox.
Configure AI
Train the AI agent on your FAQs and product info.
Go Live
Handle chat, SMS, and calls from one unified inbox.
"Shopify Inbox was fine when we had 10 orders a day. But as we scaled, we needed SMS, phone support, and automation. Instead of adding Attentive, Gorgias, and Aircall, we just installed SmartyTap. One tool, one inbox, one bill."
Founder
Founder, Home Goods Brand
Why Brands Choose Chargezen
Unified Platform
Manage subscriptions, customer communication, and partner programs within Chargezen.
AI-Powered
Use AI employees to help with customer support, follow-ups, and everyday business tasks.
Clear Pricing
Review platform prices and applicable usage costs, with monthly and annual billing options.
Ready to switch from Shopify Inbox?
Review the products, pricing, and setup options that fit your business.
