Outgrew store chat?
Answer everywhere.
Shopify Inbox is a great free start for chat on your store. When customers also call, text and email, Concierge answers all of them and can change orders and subscriptions within your rules.Good start. Now every channel.
Self-serve software or help with setup and migration.
Side by side
See exactly what you get with each one.
Who each one is best for. Choose Shopify Inbox if you want free, native chat on your Shopify store with an optional AI sales associate and no setup cost. Choose Concierge if you want AI agents that answer customers by chat, phone, text, WhatsApp and email, and can look up orders, start returns and change subscriptions, priced on credits instead of seats.
Checked October 16, 2026. Shopify Inbox facts come from the Shopify Inbox App Store listing, the Shopify Inbox help center and the Shopify Messaging SMS announcement. “Not listed” means those pages didn’t name the feature when we checked, not that Shopify Inbox can’t do it.
| Feature | Shopify Inbox | Chargezen |
|---|---|---|
| Live chat on your store Real-time customer messaging | Included | Included |
| AI answers AI that replies to shoppers | AI sales associate | Included |
| Quick replies Saved answers to common questions | Included | Included |
| Order details in the chat See the customer’s orders | Included | Included |
| Team assignment Assign a conversation to a teammate | Included | Included |
| Mobile app Reply from your phone | Included | Included |
| Phone calls Answer customer calls | Not listed | Included |
| Two-way texts Text with customers | Not listed | Included |
| Email and WhatsApp Answer email and WhatsApp messages | Email follow-up only | Included |
| Order and subscription changes Cancel orders, start returns, pause or skip subscriptions | Not listed | Included |
| Hands tough questions to your team Passes the conversation with its context | Not listed | Included |
| Price Monthly cost | Free | From $20/month |
Shopify Inbox
- Live chat on your store
- Included
- AI answers
- AI sales associate
- Quick replies
- Included
- Order details in the chat
- Included
- Team assignment
- Included
- Mobile app
- Included
- Phone calls
- Not listed
- Two-way texts
- Not listed
- Email and WhatsApp
- Email follow-up only
- Order and subscription changes
- Not listed
- Hands tough questions to your team
- Not listed
- Price
- Free
Chargezen
- Live chat on your store
- Included
- AI answers
- Included
- Quick replies
- Included
- Order details in the chat
- Included
- Team assignment
- Included
- Mobile app
- Included
- Phone calls
- Included
- Two-way texts
- Included
- Email and WhatsApp
- Included
- Order and subscription changes
- Included
- Hands tough questions to your team
- Included
- Price
- From $20/month
What you’d really pay
Shopify Inbox is free. Concierge starts at $20 a month and adds phone, text, email and WhatsApp.
Shopify Inbox
- Shopify Inbox
- Free
- Two-way texts
- Not listed
- Phone calls
- Not listed
- SMS marketing
- Separate Shopify Messaging app, per message
Estimated Annual Cost
$0/year
Inbox covers chat on your online store. SMS marketing lives in the separate Shopify Messaging app. Shopify Inbox listing, checked October 16, 2026.
Chargezen
- Concierge Starter
- $20/mo with 20,000 credits
- Seats
- No per-seat fees
- More credits
- $1 per 1,000
- Texts
- 2¢ per message part
- Calls
- Billed as you use them
Annual Cost
$240/year + usage
Concierge Starter is $20/month with 20,000 credits; Pro is $199/month, or $1,990/year, with 199,000 credits a month. Credits pay for the work Concierge does, like answering a customer or handling a task. More credits are $1 per 1,000. Texts are 2¢ per message part; calls are billed as you use them. No per-seat fees. Chargezen pricing.
Plan your move from Shopify Inbox
Check your data, billing dates and launch plan before you switch.
Talk through your move- 01
Add Concierge to your store
Turn on the Concierge chat in place of the Inbox widget.
- 02
Teach it your store
Concierge learns from your website, help docs and store.
- 03
Connect your channels
Add your phone number, texts, email and WhatsApp.
- 04
Go live
Answer every channel in one place, and pass tough questions to your team.
Why brands switch to Chargezen
Unified Platform
Run AI agents, texts and email, upsells, creators and subscriptions from one place.
AI-Powered
AI agents answer customers, follow up and handle everyday busywork for your team.
Clear Pricing
See prices and usage costs, billed monthly or yearly.
Ready to switch from Shopify Inbox?
See the products, prices and setup help that fit your brand.
Common questions
Yes. Shopify Inbox is free on the Shopify App Store (checked October 16, 2026). Concierge starts at $20/month with 20,000 credits, and Pro is $199/month with 199,000 credits.
Shopify Inbox covers chat on your online store, with email follow-up when the shopper has left. Its help pages don’t list phone calls or two-way texts. Concierge answers chat, phone, text, WhatsApp and email.
