Returns and refunds handled by your policy, not by a queue.
Concierge checks eligibility, starts returns, offers exchanges or store credit first, and handles refunds within the limits you approve.
Returns are where loyal customers are won or lost. Slow, inconsistent answers turn a small issue into a bad review, and every refund that could have been an exchange is revenue gone.
What it handles.
Checks your policy
Confirms the return window and eligibility for each item.
Exchange or credit first
Offers an exchange or store credit before a refund, when your policy allows.
Refunds within limits
Issues refunds up to the amount you set; larger ones wait for approval.
Asks for photos
Requests photos for damaged items, the way your team does.
How a request goes.
The customer asks
On chat, text, WhatsApp, email or phone.
Concierge looks it up
It finds the customer, their orders and your policy.
It handles the request
Within the limits and approvals you set.
Or hands off
Tricky cases go to your team with the full story.
What changes.
Answers in seconds
Customers get help right away, day or night.
Your team freed up
People focus on the conversations that need them.
Within your rules
Every action follows your policies and approvals.
Common questions
Can an AI agent handle returns and refunds?
Concierge checks eligibility, starts returns, offers exchanges or store credit first, and handles refunds within the limits you approve.
How does it work?
The customer asks: On chat, text, WhatsApp, email or phone. Concierge looks it up: It finds the customer, their orders and your policy. It handles the request: Within the limits and approvals you set. Or hands off: Tricky cases go to your team with the full story.
Does Concierge follow my rules?
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
How much does Concierge cost?
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
More requests Concierge handles.
Order tracking
Concierge looks up the order, reads the latest tracking and tells the customer exactly where their package is, on chat, text, email or phone.
Order changes
Concierge updates shipping addresses, swaps items and adjusts quantities on unfulfilled orders, within the rules you set.
Subscription changes
Subscribers tell Concierge what they need and it makes the change on the spot.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
