Returns and refunds handled by your policy, not by a queue.
Concierge checks eligibility, starts returns, offers exchanges or store credit first, and handles refunds within the limits you approve.
- to answer, day or night
- Seconds
- to answer, day or night
- channel your customers use
- Every
- channel your customers use
- decide what it can do
- Your rules
- decide what it can do
The problem
Returns are where loyal customers are won or lost. Slow, inconsistent answers turn a small issue into a bad review, and every refund that could have been an exchange is revenue gone.
What it handles.
Checks your policy
Confirms the return window and eligibility for each item.
Exchange or credit first
Offers an exchange or store credit before a refund, when your policy allows.
Refunds within limits
Issues refunds up to the amount you set; larger ones wait for approval.
Asks for photos
Requests photos for damaged items, the way your team does.
How a request goes.
- 1
The customer asks
On chat, text, WhatsApp, email or phone.
- 2
Concierge looks it up
It finds the customer, their orders and your policy.
- 3
It handles the request
Within the limits and approvals you set.
- 4
Or hands off
Tricky cases go to your team with the full story.
What changes.
Answers in seconds
Customers get help right away, day or night.
Your team freed up
People focus on the conversations that need them.
Within your rules
Every action follows your policies and approvals.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Concierge checks eligibility, starts returns, offers exchanges or store credit first, and handles refunds within the limits you approve.
The customer asks: On chat, text, WhatsApp, email or phone. Concierge looks it up: It finds the customer, their orders and your policy. It handles the request: Within the limits and approvals you set. Or hands off: Tricky cases go to your team with the full story.
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
More requests Concierge handles.
