Digital employees that serve your customers and your team.
A digital employee is an AI agent with a defined job, real tools and your rules, that finishes the work instead of only answering. It works on its own, asks a person before anything consequential and keeps a record of every step.
- chat, phone, text, WhatsApp, email
- Customers
- chat, phone, text, WhatsApp, email
- Slack, Telegram, the Finn iPhone app
- Your team
- Slack, Telegram, the Finn iPhone app
- before anything consequential
- Asks first
- before anything consequential
The problem
Most AI either talks or suggests. A chatbot answers from a help center and passes the real work back to your team. A copilot drafts while you do the work. A digital employee is given the job itself: it looks up the order, opens the return, runs the report, and comes back when it is done or when it needs a yes.
What makes it an employee, not a tool.
A defined job
Support, operations or reporting. Each agent has its own job, channels, tools and playbooks.
Real tools
Your Shopify orders and subscriptions, your files, the web and a private computer for each job.
Your rules
You choose what it does alone and what waits for a teammate to approve.
A record of every step
See what it looked at, what it did and why. It learns from how your team handles cases.
A day with a digital employee.
- 1
Overnight
Customers who wrote after hours already have answers, tracking links and opened returns.
- 2
Morning
A scheduled report on yesterday's sales and refunds is waiting in Slack.
- 3
Midday
A return is opened and the refund waits for a teammate's approval.
- 4
Afternoon
An upset caller is handed to your lead with the whole story.
Digital employee, chatbot, copilot, workflow tool or AI coworker.
Five kinds of AI help, side by side. The first column is what Concierge does.
| What matters | Digital employee (Concierge) | Chatbot | Copilot | Workflow tool | AI coworker |
|---|---|---|---|---|---|
| Who it works for | Your customers and your team | Customers, in a chat window | One person, inside one app | Whoever built the steps | Your team, in its chat apps |
| Does the work itself | Yes, with your tools and data | Mostly answers questions | No. It suggests, you act | Runs the fixed steps you built | Yes, for internal work |
| When the request is unusual | Decides the next step within your rules | Answers from articles or hands off | You decide | Stops or takes the wrong path | Decides within the tools you connect |
| Talks with your customers | Chat, phone, text, WhatsApp, email | Usually chat | No | Only messages you scripted | No |
| Asks before big moves | Yes, by rules you set | Rarely acts | You are the approval | Only if you build the step | Depends on the product |
| Remembers | Each customer, and what your team taught it | Often just the current chat | The current document or chat | Nothing between runs | Your team's work and notes |
Digital employee (Concierge)
- Who it works for
- Your customers and your team
- Does the work itself
- Yes, with your tools and data
- When the request is unusual
- Decides the next step within your rules
- Talks with your customers
- Chat, phone, text, WhatsApp, email
- Asks before big moves
- Yes, by rules you set
- Remembers
- Each customer, and what your team taught it
Chatbot
- Who it works for
- Customers, in a chat window
- Does the work itself
- Mostly answers questions
- When the request is unusual
- Answers from articles or hands off
- Talks with your customers
- Usually chat
- Asks before big moves
- Rarely acts
- Remembers
- Often just the current chat
Copilot
- Who it works for
- One person, inside one app
- Does the work itself
- No. It suggests, you act
- When the request is unusual
- You decide
- Talks with your customers
- No
- Asks before big moves
- You are the approval
- Remembers
- The current document or chat
Workflow tool
- Who it works for
- Whoever built the steps
- Does the work itself
- Runs the fixed steps you built
- When the request is unusual
- Stops or takes the wrong path
- Talks with your customers
- Only messages you scripted
- Asks before big moves
- Only if you build the step
- Remembers
- Nothing between runs
AI coworker
- Who it works for
- Your team, in its chat apps
- Does the work itself
- Yes, for internal work
- When the request is unusual
- Decides within the tools you connect
- Talks with your customers
- No
- Asks before big moves
- Depends on the product
- Remembers
- Your team's work and notes
AI coworker examples: Viktor's own llms.txt says it is “not a customer-facing support bot; Viktor works for your team.” Lindy calls itself “The AI Teammate,” working in Slack, email and meetings. xAI's Grok Bot overview describes “AI teammates” that work for you and your team. Checked October 19, 2026.
What you get.
One agent, both sides
The same Concierge agents serve your customers and do work for your team.
Safe autonomy
It works on its own and stops where your rules say a person decides.
Better every week
It learns from how your team handles the cases it hands off.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
A digital employee is an AI agent with a defined job, real tools and your rules, that finishes the work instead of only answering. It works on its own, asks a person before anything consequential and keeps a record of every step.
They are close. "AI employee" and "digital employee" both mean an AI agent given a job, with tools, rules and a record of its work, the way you would brief a new hire. "AI agent" is the wider term for any AI that plans and acts with tools. Chargezen calls the Concierge agents digital employees.
A chatbot answers questions, usually in one chat window, and passes the real work back to your team. A digital employee does the work: Concierge looks up the order, opens the return or changes the subscription itself, on chat, phone, text, WhatsApp or email, and asks a teammate first when your rules say so.
Viktor, Lindy and Grok Bot work for your team; Viktor's own site says it is not a customer-facing support bot (checked October 19, 2026). Concierge does team work too, and it also answers your customers on every channel with your Shopify orders and subscriptions in hand.
Yes. Anyone you invite can work with Concierge, and you can create several agents, for example one for support, one for operations and one for reporting, each with its own job, channels, tools and playbooks. They can hand work to each other.
Concierge opens the return for the items the customer picks, and a teammate approves the refund. Money only moves when a person says so.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month, or $1,990 a year, with 199,000 credits. Both are priced for the whole workspace, not per seat.
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