Digital employee
Digital employee
AI
An autonomous AI agent that does a defined job for a business, such as support, operations or reporting, with real tools and data within the access it is given.
What is Digital employee?
Unlike a chatbot, a digital employee takes action: it looks up records, changes orders, runs reports, uses websites and follows procedures. Good digital employees ask for approval before consequential actions and keep a record of what they did.
Like a new hire, it needs a role. That means a clear job, the tools and data it may use, written procedures for common tasks and rules for when to involve a person. Chargezen Concierge lets you build a team of digital employees, each with its own job, channels, tools and playbooks.
Example
For example, a store might set up one digital employee for customer support and one for operations. The support agent answers order questions and changes subscriptions. The operations agent reviews late orders every morning and flags the ones that need a person.
Why Digital employee Matters
Digital employees take repetitive work off your team, on both the customer-facing and the back-office side.
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