Answer shoppers before they leave, and turn questions into orders.
Shipping times, discounts, sizing and policies: Concierge answers on your site, in checkout or by text, and helps shoppers finish the purchase.
Most shoppers who have a question before buying will not wait for an email reply. Every unanswered question at checkout is a lost order.
What it handles.
Shipping and delivery
When it will arrive and what it will cost.
Discounts and offers
Current promotions and how to apply them.
Policies
Returns, warranties and guarantees, from your approved answers.
Help at checkout
Answers questions in checkout so the order gets finished.
How a request goes.
The customer asks
On chat, text, WhatsApp, email or phone.
Concierge looks it up
It finds the customer, their orders and your policy.
It handles the request
Within the limits and approvals you set.
Or hands off
Tricky cases go to your team with the full story.
What changes.
Answers in seconds
Customers get help right away, day or night.
Your team freed up
People focus on the conversations that need them.
Within your rules
Every action follows your policies and approvals.
Common questions
Can an AI agent handle pre-sale questions?
Shipping times, discounts, sizing and policies: Concierge answers on your site, in checkout or by text, and helps shoppers finish the purchase.
How does it work?
The customer asks: On chat, text, WhatsApp, email or phone. Concierge looks it up: It finds the customer, their orders and your policy. It handles the request: Within the limits and approvals you set. Or hands off: Tricky cases go to your team with the full story.
Does Concierge follow my rules?
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
How much does Concierge cost?
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
More requests Concierge handles.
Order tracking
Concierge looks up the order, reads the latest tracking and tells the customer exactly where their package is, on chat, text, email or phone.
Order changes
Concierge updates shipping addresses, swaps items and adjusts quantities on unfulfilled orders, within the rules you set.
Returns and refunds
Concierge checks eligibility, starts returns, offers exchanges or store credit first, and handles refunds within the limits you approve.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
