Everything a digital employee needs to do real work.
Concierge talks with your customers, works with your team and does the work itself, on its own computer, within the rules you set.
Does the work
Its own computer
Runs code, crunches spreadsheets and hands you finished files.
Uses the web
Browses sites, downloads reports and uploads files after you approve.
Scheduled tasks
Does recurring work on a schedule and speaks up only when it matters.
Answers business questions
Pulls your store data, runs the numbers and shows its work.
Works with your files
Finds files in Google Drive, Dropbox, Box and OneDrive.
Inside ChatGPT and Claude
Ask Concierge and run Chargezen from the AI apps you already use.
Works with your team
Learns on the job
Picks up how your team works and gets better every week.
Playbooks
Follows the step-by-step methods your best people use.
Works in your team inbox
Shares one inbox with your team and hands off with the full story.
A team of agents
Give each agent a job, a channel and its own playbooks.
Approvals and audit trail
Asks before big moves and keeps a record of every step.
Talks with your customers
Every channel
Web chat, text, WhatsApp, email, Slack, Telegram and phone.
Answers the phone
Talks with callers live and brings in a teammate when needed.
Approved answers
Answers only from the policies and facts you approve.
Remembers every customer
One memory of every customer across every channel.
Rules plus history
Every reply follows your rules and knows the customer.
Gets things done
Refunds, order changes and subscription updates, handled.
Back-office work
Finishes the work behind the answer for your team.
Human handoff
Brings in a person, with the full story, when it matters.
Channels
Website chat
Add Concierge to your store as a chat window or launcher.
Connect your support inbox.
Text messages
Give customers a number to text for order updates, subscription changes and questions.
Connect your WhatsApp Business number.
Slack
Add Concierge to your Slack channels.
Telegram
Connect a Telegram bot and Concierge answers customers there, with the same memory, rules and tools as every other channel.
Put a digital employee to work.
See Concierge answer customers and run back-office work on your own store.
