Answers that follow your rules and know the customer.
Every reply is shaped by brand policy on one side and customer history on the other, so service feels both accurate and personal.
- above the reply
- Rules
- above the reply
- below the reply
- Memory
- below the reply
- in the middle
- Intent
- in the middle
The problem
An answer can be technically correct and still feel wrong. Concierge weighs what the customer needs right now against your rules, so the reply is personal and still on policy.
What it does.
Your rules plus their history
Shipping rules, subscription rules, product data, and customer history are considered together.
Knows what they want
Concierge can tell urgency, frustration, account problems, product questions and buyers apart.
Careful when it counts
In sensitive moments it chooses its words carefully, and brings in a person before promising anything risky.
A clear next step
Each answer leads somewhere: a reply, an action, or a handoff to the right person.
How it works.
- 1
Read the request
Concierge understands what the customer wants and how urgent the moment feels.
- 2
Add customer memory
Purchase history, previous messages, account state, and preferences shape the response.
- 3
Apply brand rules
Your policies and how-tos keep the reply within your rules.
- 4
Choose the outcome
Concierge answers, acts, or hands off, and explains why.
What you get.
Less generic service
Responses reflect the person and the policy at the same time.
Better judgment
Risky or unusual requests are handled with more care.
Better outcomes
The next step comes from the whole story, not a script.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Every reply is shaped by brand policy on one side and customer history on the other, so service feels both accurate and personal.
Read the request: Concierge understands what the customer wants and how urgent the moment feels. Add customer memory: Purchase history, previous messages, account state, and preferences shape the response. Apply brand rules: Your policies and how-tos keep the reply within your rules. Choose the outcome: Concierge answers, acts, or hands off, and explains why.
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
