Every conversation, remembered.
Concierge carries the customer’s story across voice, SMS, WhatsApp, email, and chat, so every answer starts with what already happened.
- customer story
- One
- customer story
- service channel
- Every
- service channel
- repetition
- Less
- repetition
The problem
Repeating the same issue is the moment customers start to feel invisible. Concierge remembers the story behind the request: who the customer is, what they bought, what they asked before, and what was already promised.
What it does.
Picks up where you left off
A voice call can follow an email. A WhatsApp reply can pick up an SMS thread. The customer does not start over.
One profile on every channel
Who they are, past messages, orders and preferences follow them across channels.
Resolution history
Past refunds, subscription changes, replacements, and escalations inform the next answer.
Your team sees the story
When people step in, they see the customer story before they respond.
How it works.
- 1
Identify the customer
Concierge matches the person to the right profile, channel, and account context.
- 2
Assemble the story
Recent messages, order details, service history, and preferences are brought into view.
- 3
Answer with memory
The response reflects what the customer already shared and what your brand already did.
- 4
Saves the outcome
What happened is saved to the customer's record for next time.
What you get.
Customers feel known
They do not have to prove the same facts in every channel.
Channels stay aligned
Every channel works from the same customer record.
Teams move faster
People spend less time reconstructing history and more time helping.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Concierge carries the customer’s story across voice, SMS, WhatsApp, email, and chat, so every answer starts with what already happened.
Identify the customer: Concierge matches the person to the right profile, channel, and account context. Assemble the story: Recent messages, order details, service history, and preferences are brought into view. Answer with memory: The response reflects what the customer already shared and what your brand already did. Saves the outcome: What happened is saved to the customer's record for next time.
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
