Not just a reply. A fix.
Concierge can act within your rules: update records, pass work along, change subscriptions, prepare refunds and finish the job.
- then resolve
- Reply
- then resolve
- before action
- Rules
- before action
- loops
- Closed
- loops
The problem
A polished answer is still unfinished if the customer has to wait for someone else to do the work. Concierge goes from understanding the problem to fixing it, within the limits your brand sets.
What it does.
Subscription changes
Pause, cancel, update, or route subscription requests according to policy.
Refund and replacement paths
Prepare or execute resolution steps when the request fits your rules.
Record updates
Writes notes, updates records and keeps the rest of your team in the loop.
Hands off when a person should decide
When action requires a person, Concierge routes the case with the reason already clear.
How it works.
- 1
Understand the goal
Concierge determines what the customer is trying to complete.
- 2
Check the rules
Eligibility, policy limits, account state, and risk are reviewed before action.
- 3
Take or prepare action
Concierge updates records, starts automations, or gets the step ready for a person.
- 4
Confirm the outcome
The customer gets a clear close, and the record reflects what changed.
What you get.
Faster closure
More requests end in resolution, not another internal task.
Stays within your rules
Every action is checked against your rules before anything changes.
Cleaner records
The service history reflects the answer and the action.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Concierge can act within your rules: update records, pass work along, change subscriptions, prepare refunds and finish the job.
Understand the goal: Concierge determines what the customer is trying to complete. Check the rules: Eligibility, policy limits, account state, and risk are reviewed before action. Take or prepare action: Concierge updates records, starts automations, or gets the step ready for a person. Confirm the outcome: The customer gets a clear close, and the record reflects what changed.
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
