Work gets done, quietly.
Concierge gives your team one place to ask for, check and finish the work behind every customer request.
- in plain language
- Ask
- in plain language
- with full context
- Inspect
- with full context
- inside your rules
- Act
- inside your rules
The problem
Service does not end at the reply. Someone still has to check the order, update the record, write the note, prepare the refund, route the exception, and make sure the customer sees the promise kept. Back-office agents help your team move that work through the business without losing the thread.
What it does.
Plain-language work
Ask Concierge to look into an issue, prepare a change, summarize a case, or move a task forward.
Everything in view
Orders, subscriptions, customer history, policies and inboxes in one place before anything is done.
Prepared actions
Concierge can draft updates, prepare refunds, pass along special cases, write notes and set up follow-ups.
Built-in control
Permissions, approvals, an activity history and your rules keep sensitive work in the right hands.
How it works.
- 1
Name the task
Someone on your team asks in everyday words, from an order problem to tidying up an automation.
- 2
Gather the facts
Concierge brings the customer's story, your rules and the related messages into one view.
- 3
Prepare the move
The next step is drafted, checked, passed along or set up for approval.
- 4
Close the loop
The record is updated, the team stays aligned, and the customer promise is easier to keep.
What you get.
Less busywork
Teams spend less time copying, searching, rewriting, and switching tools.
Calmer days
Sensitive work moves with the full story, the right permissions and a clear record.
A clearer day
Admins can see what happened, what matters, and what should happen next.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Concierge gives your team one place to ask for, check and finish the work behind every customer request.
Name the task: Someone on your team asks in everyday words, from an order problem to tidying up an automation. Gather the facts: Concierge brings the customer's story, your rules and the related messages into one view. Prepare the move: The next step is drafted, checked, passed along or set up for approval. Close the loop: The record is updated, the team stays aligned, and the customer promise is easier to keep.
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
