Answers that stick to the facts.
Concierge responds from approved policies, product facts, and brand rules, so every customer gets help that feels precise instead of improvised.
- sources first
- Approved
- sources first
- rules in every reply
- Brand
- rules in every reply
- guesswork
- No
- guesswork
The problem
Customers can feel when an answer is invented. So can search engines, review sites, and support teams. Approved answers keep Concierge to the facts: your policies, your product facts, your tone, and the operational limits you choose.
What it does.
Replies that follow your policies
Refunds, shipping, subscriptions, warranties, account changes, and exceptions follow the rules your brand actually uses.
Approved sources only
Concierge answers from information you approve, not the open web or old notes.
Tone that holds
Helpful, calm, and on-brand responses remain consistent across common requests and difficult moments.
Controlled next steps
When an answer should become an action, Concierge checks the same rules before moving forward.
How it works.
- 1
Add your information
Give Concierge your policies, product rules, help articles and internal how-tos.
- 2
Read the moment
Concierge understands the request, customer state, and channel before composing a response.
- 3
Stick to the facts
The reply comes from your approved information, not guesses.
- 4
Hand off with the details
When a person needs to decide, they get the full reason and details.
What you get.
More trust
Customers hear clear answers that match the rules your team would follow.
Less cleanup
Fewer unsafe promises, conflicting replies, and manual reversals after the fact.
A calmer brand
Support feels measured and reliable, even when volume rises.
Put a digital employee to work.
Concierge answers your customers, runs back-office work on its own computer and gets better every week. See it on your own store.
Common questions
Concierge responds from approved policies, product facts, and brand rules, so every customer gets help that feels precise instead of improvised.
Add your information: Give Concierge your policies, product rules, help articles and internal how-tos. Read the moment: Concierge understands the request, customer state, and channel before composing a response. Stick to the facts: The reply comes from your approved information, not guesses. Hand off with the details: When a person needs to decide, they get the full reason and details.
Yes. Concierge only uses the tools and data you grant, answers from information you approve, asks for approval before consequential actions and keeps a record of every step. A teammate can take over any conversation.
Concierge Starter is $20 a month with 20,000 credits. Pro is $199 a month with 199,000 credits, or $1,990 a year. Phone and text charges are billed as used, and you can connect your own OpenAI or Anthropic account.
